Pep Boys

I dropped my dad’s car over there last night. And the Front desk told me that they’ll work on it first thing in morning when they gets in and said it will be done before 10am. So today at 10:05 I called them and I ask if the car was ready or not. They said they just started and should be finish in 30 minutes. So then I got there at there in about 10:50 and they still hasn’t worked on it. It was just an battery change wasn’t anything major. Then I waited till 11:20 when they finished it. But then the guys in the front desk give me an 20$ discount for patiently waiting which was nice.

On Thursday 9/8 I went there to have a tire checked. They told me it was a nail and that it was patched. Tire kept losing air. I went in on 9/10 to get 4 new tires and when I told them what happened they responded very well. Chris and Darrick are top notch and very helpful. Chris made sure I knew my vehicle would not need the lifetime alignment and suggested the cheapest option which was refreshing. Darrick is a pleasure to deal with. I have not driven much on new tires yet but what I can say is that of I have a problem the guys at PepBoys will make it right. I will be taking my other vehicle there for brakes. Excellent service.