Medical Service Company

Everyone at MSC is incredibly helpful, patient and professional. It had been 10 years since my last CPAP machine and another CPAP supplier in the area ignored me for two months when I tried to get a replacement. After calling my Doctor again, his office submitted the request to MSC and they called me the next day. Thank you for making this process pleasant and easy. Special shout out to Kiki!!

I was having issues with my old CPAP machine and it was suggested by my nurse practitioner that I start using a heated hose to reduce the congestion I was encountering. My older machine could not accommodate this change. After meeting with Kiki an MSC representative she contacted my nurse practitioner and suggested a new machine spefically the dream station.
Less than a week later Kiki contacted me to let me know that the machine was in
We set up a time for her to come to my home.
She arrived a little early which was great. She took the time to set up and explain all of the new aspects of the dream station.

I would highly recommend MSC for this reason and also the fact that for almost the last two years my supplies have arrived on time every 3 months.

Had a great representative who was pleasant and willing to try changing up some of the sizes on my mask and headgear. The only problem was that I thought I was going to hear back from him as to whether it was possible to exchange parts. Instead the Fed Ex truck showed up a few days later expecting my returnable parts and I hadnt packaged them up yet. The representative hadn't called me back. The Fed Ex guy was great and willing to wait while I scrabbled some packaging together, so all ended well.

I've had SA for decades and dealt with many companies. None are perfect, I assure you ;) I've been with this company for a couple months and so far so good. There have been a couple delivery and billing issues. But on the local level customer service has been very helpful and sorted things out quickly. I'm still not 100% liking all the "auto" things. And I definitely don't like there is no tracking for deliveries. But, overall the product is great and everyone I have spoken to in the Albany office is very kind and helpful. ♥