CNY Fertility Center, Old Sparrowbush Road, Latham, NY

I am so frustrated with my experience with CNY. Most of the staff on one hand are so caring and kind but on the other hand the communication lines at this clinic are horrible. I have spent days just trying to get my prescriptions in order with barely any help or inconsistent help from the clinic. I am not sure if some staff are just terrible at writing notes and the other half are terrible at reading them. I seriously have no idea. But I already have had treatment delayed due to staff error not mine and now I am worried I will have to wait another month again for staff error not mine. I do have faith the process will work out with them but good lord, I don't think I should have to call everyday to make sure things are getting done.

EDIT: I need to stress that the staff is kind and very helpful. All of them. It can be bumpy at times but keep going.

The care we received was exceptional the staff and nurses are wonderful they really care about you and are considerate. Our journey together made it possible to have our beautiful daughter.

My experience has been great and rewarding. From the first call to the successful delivery of my baby and now I'm going back for the second IVF. In short words.... CNY fertility is good!!!
Good and experienced staff. Dr. Kiltz and other doctors there make dreams happen.
I'm glad I left Maryland to go there ( Albany). My prayers were answered through them. God bless them all.
Thanks

Elizabeth