Verizon Authorized Retailer - Russell Cellular

I got a new iphone from this store. Jared was extremely helpful and patient. I did not feel rushed and he answered all of my questions. Glad I went there.

They are great! I am glad they are back and strictly Verizon. Went there today to find a different internet service and Amanda took care of me along with 2 other guy (sorry didn’t get names) but they all as a team giving me all differe Options to save money and best quality that would work for me! Was
Quick, polite and simple! I am so pleased with the service!

I cannot express enough how amazingly caring and understanding these people were. They access my accounts they help me figure out what was going wrong and save me about $100 a month that my bill was charging me because of the ignorance at cellular sales in Yorkshire. The man I worked with a pretty sure was James he was so caring and understanding. I walked into the store and was there for three hours going through my bills and trying to understand where there was mistakes made. They were able to find mistakes find add-ons and find other phone lines that I had lost because that the other company in Yorkshire took off my account without my authorization. I am so impressed by the customer care service that they gave me that I will be back and I will buy a new iPad Pro from them this week I cannot express how amazing these people were. If you want true good home service kind of feel and respect go to this store. Thank you so much again for making me feel like someone actually cared.

The staff here was incredible! I was able to get into my new phone in just a couple days even with them ordering it for me. Jim M was extremely helpful and made the process smooth and it was an easy transition from the previous salesperson I had for years who is no longer in the business. I HIGHLY recommend going to this location as you will be helped almost immediately upon entering! If I could give higher than 5 stars, I would.

Jim Marshall was my rep today. He has a great attitude and was very helpful and answered all of our questions. I would definitely recommend their service and would absolutely go back!