Signature Flooring

Just as I would expect from the owner. He called me and we spoke on how we could resolve the issue. This is a company that stands by not only what they do, but what they say. I truly appreciate Signature Flooring's response.

I have been involved in several business transactions with the owner over the last 8 years. Most have come from me recommending Signature Flooring to my clients and in fact, Signature Flooring had done kitchen work on my own personal residence. That was then, this is now. Early on, when the owner was building the business, we would work one on one. He was conscientious on the job and I would often reach him directly by cell phone.
My most recent experience has been nothing like the relationship I once knew. 3 years ago, Signature Flooring had installed vinyl plank at one of my client's homes. Some of the flooring had started pulling away from underneath the corner round molding at the wall. Truly, no big deal, as this is common and just takes some "kicking" to put it back in place.
There was also a small 6" x 6" square piece that had somehow been removed and Signature Flooring gave us a quote that included a full box of planks as we had none left over to repair that small section. We accepted the quote and asked them to proceed. Then Signature Flooring informs us the original flooring is no longer available and asks if we'd like a quote for a complete flooring install. Does it make sense to rip up old flooring and install all new flooring when all that is needed is a 6" x 6" patch job and some "kicking" to put the flooring back in place? We responded back for them to buy a box of flooring that matches the existing flooring as closely as possible. After all, the 6" x 6" missing piece is against the wall in the breakfast nook and wouldn't be that noticeable. Then we were told different products have different locking mechanisms so the flooring wouldn't be installed properly. We're talking about a 6" x 6" piece! Unfortunately, that's the only solution Signature Flooring offered up. If they don't want to do the "small" jobs, just say so instead of making up excuses as to why the job cannot be done.

Went in to get prices on flooring and carpet. Beautiful place and very friendly people. As of now Chelsea is working on quotes for me. Was impressed

All the 5-Stars they have are true! Signature redid my hardwoods after years of abuse by our two 120 lb dobermans. In short, the dogs had stripped away the finish and the wood was even damaged underneath. Signature came in, sanded the rooms down, matched the original color from the manufacturer to near perfection, and installed commercial grade polyurethane to slow future damage from our mega puppies. Candidly, it's like living in a new home again. And compared to the other flooring companies, they were the most reasonable. Shout out to Alex who did the work. He was awesome! If Google had 6 Stars that's what they would have received from me. Great job and I will recommend them to everyone I know. Thank you!

Charles and team went above and beyond for our clients. Excellent quality and service.

Honest, friendly and professional really stand out when I think of Signature Flooring! They have taken care of me and my friends. We are thrilled with all their service!