Bojangles

Quick service, food can be sub par at times and the employees could be nicer and more accommodating to the customers. We ordered 2 steak biscuits light biscuits. The steak was rock hard and the biscuits were so dark and hard from being baked too long, we went back through the drive-thru to get new biscuits. The girl at the window said, verbatim "I can't change your food, you don't have a choice but to take what we give you and NO you can't have a refund!!!!"
I emailed Bojangles corporate office, never got a response.

This visit was really good, as are most. An Earlier visit from a week ago sucked, because I kept having to repeat my order both in the line and at the window. I was not making any special requests, but just ordered 3 stock menu items. If I had taken a shot every time they read back a different item list from what I requested, I would be dead from alcohol poisoning. However, I lived to today, when the order was right with one request and the food was great.