Parker Gas

The technicians are good but I had constant issues with the office staff. Borderline harassed to get the install done but I had a family death and had to put it off. When there were issues the office staff tried to divert blame or tried to make me feel like I didn't know what I was talking about. No gas to the generator and she basically said the generator guy didn't know what he was doing. Turns out the T-block they installed was bad. No big deal as parts fail, even new parts. Eventually got that fixed then smelled gas throughout the backyard. They at least got someone out here fast for that. Turns out there was a fitting they installed that was loose on the regulator and bled out all my propane for one of my 120 gal tank into the atmosphere. I was told there would replace the gas and they never did. I am tired of calling them to fix the issue only to be made to feel like I am doing something wrong. At least I bought my tanks outright so I am not forced to do further business with them.

Edit: Parker did reach out and Renee was very receptive and professional. We have reached a resolution I am happy with to the level that I am willing to continue business with them.

I was new to the area when I moved to Smithfield, and Parker Gas was one of those companies that made my transition smoother. Although the office was super-busy when I stopped in, the ladies at the front counter were very courteous - and didn't treat me like a number. The manager helped me set up a payment plan - which helped a lot! The guys who were scheduled to do the install had a busy day with a hard job prior to mine - but they gave me the option of rescheduling or still completing mine at the end of the workday. They stayed on to start the job, and worked by flashlight to get it completed the same evening - all with a sense of humor and a smile. 😁👍

Parker Gas beat all the competition in the area for price, availability, flexibility and customer service when we moved into our new home in Clayton and were looking for a propane company (specifically, family owned and operated)! We were so excited to have a new fireplace roaring, providing comfort and clean heat during the holidays! Our family and friends were impressed when we told them of the ease we had setting up and maintaining delivery and service since our first phone call to Parker Gas. Keep us the good work! Larry & Trish

Parker has been great for us. They set out tank and made sure all connections were compliant with code. When it comes to a refill on propane, they are a step ahead of us. They seem to know when we need it! Would definitely recommend to all friends, families, and neighbors!
Very professional company, with excellent customer service!

Called Parker out to install wall heater and run lines for it.
The tech was AWESOME. He was informative, kind, proud of the company he works for and the work he did inside our home. Had only kind words for co workers, I was asking questions, he was very personable.
Reliable! Was there when they said they would be. Had another company, after waiting for more than a month, to stand me up.
The office staff are absolutely amazing. Kind, personable, and answered questions I had. They know how to do their job.
I’ve never dealt with another company that I’d refer to anyone. I definitely would say if you’re in need of propane call PARKER. YOU WONT BE DISAPPOINTED.