Address: | 5512 New Fashion Way Suite #912, Charlotte, NC 28278, USA |
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Postal code: | 28278 |
Phone: | (704) 350-2396 |
Website: | https://stores.colehaan.com/us/nc/charlotte/5512-new-fashion-way.html?utm_source=google&utm_medi |
Monday: | 11:00 AM – 6:00 PM |
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Tuesday: | 11:00 AM – 6:00 PM |
Wednesday: | 11:00 AM – 6:00 PM |
Thursday: | 11:00 AM – 6:00 PM |
Friday: | 11:00 AM – 6:00 PM |
Saturday: | 11:00 AM – 6:00 PM |
Sunday: | 12:00 – 6:00 PM |
Love it a great shopping place
Cole Haan is hands down my go to for dress shoes and casual footwear. I recall buying a pair of shoes that started to peel from the sole after a few uses, I took them to the store and the ordered me a brand new pair for free. You can't beat that level of customer service.
I had such an amazing experience with the manager Melanie and associate Aleks over the phone at this store. They corrected a huge error that another Cole Haan store made and was unwilling to rectify .I tried to fix the situation by calling the 800 number with no luck , and took a chance and tried one last resort, and let me tell you I am so happy I did. These ladies went above and beyond to make me feel like a valued customer and made sure I was happy ! Thank you so much! Y’all absolutely made my day!! My shoes arrived today and I absolutely love them ❤️ If you are ever in this area , know that you will get the very best customer service from these ladies ! There are not many people that will take time out of there day to fix someone’s else’s mistake but they did , and over the phone at that! So from the bottom of my heart thank you both so very very much !
I came in after my first pair of Cole Haan’s being defective and I was overwhelmed with how willing and joyful the management were to take of this and send me a new shoe within 3-5 days at no cost to me. Created a great experience and will always buy Cole Haan’s. Alex and Lou were the managers and they were exceptional!!!