Back Alley Bikes

Had a bike problem on a ride, they were able to fix it and get me going immediately

Obligatory new bike photos. Thanks to the crew at back alley bikes for getting this bad boy assembled so quickly.

Exactly what a local bike shop should be. I brought in my commuter bike which had not been tuned professionally in 4 years. I had to wait a while to get an appointment, but the bike was completely overhauled in 48 hours. They called me with an estimate and spent a lot of time on the phone with me patiently discussing the options, what made sense for me, without judgement about the state of the bike or what I wanted from it. They were fully transparent about costs, I have attached here the breakdown (keep in mind this is 4 years of repairs at once.) The repairs were done beautifully and it rides like new. They even reinstalled the rack with loctite to make sure it remains stable and removeable, which I'm not sure other shops would do in a standard tune.

Back Alley Bikes is awesome, After a horrible experience online at another bike shop I quickly went looking for something local or somewhat local. Found Back Alley's website and they just happened to have the bike I wanted in stock. Quickly sent an email out to verify that they did have the bike in stock and actually in the shop. They replied right away. Not only was it in stock, better yet it was already assembled and tuned. Jason was quick to reply to all of my emails and questions, even agreed to hold the bike until the following day when I could make the hour drive to pick it up. I will definitely be shopping here in the future for my bike needs. Its nice to see a business that only lists for sale online what they actually have on hand, instead of taking peoples money and hoping the product comes in. Cool little spot and would recommend this place to anyone.
Thanks again to Jason.

Back Alley Bike is an amazing bike store. My family has purchased 4 bikes from them over the last 10 years. They have always provided excellent advice for the best bike to suit our needs. Jason (owner) is knowledgeable, fair, reliable, incredibly skilled, and cares about providing superb service. Repairs are done promptly at a reasonable price - much lower prices than the competition. I have tried the other bike shops and Back Alley Bikes is the Rolls Royce of all the bike shops in Chapel Hill.