Snipes Ryan E OD

Every time I visit New Century BMW Andrew M. takes care of my car. He has been helpful and knowledgeable every time. The last time I took my car here for a service, a very nice gentleman, Sidney C. of Service Advisor Department assisted me. He was very honest to me and he advised me what needs to be done with my car. Super grateful for his honesty. I highly recommend this place.
P.S. When you visit New Century Bmw, ask for Sidney C. of service advisor department and Andrew M (the best mechanic of all time) They’ll totally help you and you won’t regret it!

I received excellent customer service at New Century BMW! William Dominguez was my Collision Repair Advisor and he was AWESOME!! He sent a flat bed truck to my house to pickup my car. He also provided me with weekly repair updates. Best of all, my car repairs were completed before the projected completion date! Thank you New Century BMW for your excellent customer service and a very special thank you to William Dominguez! I highly recommend New Century BMW for Collision Repairs. Much appreciation ❤️! Annette Pope

Tony K and New Century BMW were great. It was my first time purchasing here (have worked with other bmw dealerships before) and I had a such a smooth and easy process. I’m not exaggerating. I was able to buy the car and drive out of there in about 3 hours.

Tony was very nice, easy to work with, and did not play silly sales games. He was a man of his word and I will gladly work with him in the future, as well as the rest of the team at New Century. They also have some of the best pricing I’ve seen.

Service Advisor Randy Rivera deserves to be recognized on so many levels! His customer service stood out from most of the dealerships that I have dealt within SGV for decades between other BMW and Mercedes dealerships. My vehicle had quite a bit of recalls and some issues with the electrical aspect.

Randy was very professional and always in a cheerful disposition. He's articulate when it comes to communication, his willingness to resolve issues and earn my business (thinking outside of the box), and patience in explaining any big or small information is unmatched. Most of all, he has a high sense of urgency in meeting and exceeding service, even when they're half staffed, assisting his colleagues' jobs just so there wouldn’t be any delays to me as a customer.

Randy clearly showed that I was more than a vehicle # to him and very successfully delivered a smooth and positive experience. I was impressed how he stayed on top of keeping me posted at all times without me once having to wonder what is going on with my vehicle. I didn’t have to hunt him down with calls, emails, or do any follow ups, unlike other dealerships.

I am a business owner myself who has a certain level of standard. The caliber that Randy exhibited as a Service Advisor outperformed most that I have encountered. He has good energy and doesn’t display this attitude he’s just an employee that is clocking in, clocking out, just for a pay check. Not only was he doing his job, being productive (by NOT being on his personal phone on co. time), he did it well, and I am very appreciative of his work ethics.

I have only good things to say about Dr Snipes and his staff.

Dr. Snipes is very friendly and professional