First Flight Federal Credit Union

I recently decided to purchase a new car, and I spoke on the phone with Catherine Banks, one of the loan officers at the First Flight branch in Holly Springs, NC. I have bought a lot of cars over the years, but THIS experience was the easiest and the best one I've ever been through due to such a wonderful and diligent loan officer! Catherine's attention to detail was perfect - she noticed things in the deal (sent over by the dealership) that I would have never caught, and she worked with both me and the dealership to make sure that ALL numbers were consistent, correct, and fair. As I live out of town, she conducted all business with me over the phone, through the internet, and through e-mail, and ALL of her paperwork was flawless. She was quick (if she told me I had a form to e-sign, it was already in my email before I could even open it up). The loan was approved within minutes, and as soon as I found the vehicle I wanted, the loan was processed and closed in less than an afternoon. This is the way that business should be run, and Catherine has definitely turned me into a First Flight customer. It is very difficult in this day and time to find customer service with such attention to detail, but Catherine definitely brought that quality to the table. I recommend both her services as well as First Flight's services to anyone who is considering a new loan!

We were working on a car loan and even though the dealership was dragging their feet, Brandon from First Flight was on the phone after 5pm on a Friday doing everything he could for us. Couldn't be happier with how hard he worked.

I cannot tell you how much help Lisa G has been for me. Lisa has gone above and beyond to assist us in a loan/insurance issue. It is amazing to receive exceptional service when dealing on the phone and email. 5 stars all the way! Thanks Lisa!!

Friendly, personal service. Lisa is professional with a personal touch.
Online banking is nice but will never replace the personal service we've received at First Flight Holly Springs.