Knife Store | Eagle Valley Cutlery

I have not experienced in a very long time, the kind of superior customer service I just experienced with Eagle Valley Cutlery.
Early this summer (2023) I purchased a Case folding knife online for my wife's birthday (which would be in December). It arrived quickly, I opened the package to see it was beautiful, and then hid it away until Dec. Unfortunately I didn't think to check the knife blade operation, because when she opened her gift both blades were very difficult to open. I was obviously way past the return window but I sent an email to the store asking if they had any advice on how to free the blades or if it possible to return the knife. They answered right away and were beyond friendly and helpful and offered to ship the knife back for free so they could find a resolution.
I just received an email from them saying it appeared that during production the knife was not oiled because when they oiled it the blades started working properly. They offered us the option of keeping that knife or sending us a brand new. We took the offer for the new one and it will be on its way shortly. I will most definitely continue to shop with Eagle Valley Cutlery not only for their impeccable customer service but for their incredible inventory! Wish I could go there in person to try them all LOL.
You will NOT be disappointed shopping with Eagle valley Cutlery.
Thank you again so much Aaron!

First time at store, was with our grandson who was looking for a locking pocket knife. Selection was great and sales person was fantastic, grandson posted to his Boy Scouts friends this is the place to go to. Thank you for time in helping us.

The people here do the best customer service I have seen in a long time, very patient and helpful. Great selection of quality knives at a decent price. I definitely will be buying my cutlery here from now on and I highly recommend you do too.

I haven't been for a while, about 4or 5 months and I miss going all the salespeople I have delt with have been friendly and knowledgeable, selection is really good. And if they don't carry it.
Will find and order most anything else related to cutlery.They know their (stuff). If you like knifes go and ✔️ it out!!!!

It is so cool to have a knife store in the area to find good quality knives. If you're tired of the same old junk at every big box store treat yourself to this store. They are friendly and happy to have your patronage.