Soft Step Carpet

Bobby was so kind when he came to measure, and he was quick. He helped me pick the right color carpet for my home, and even had samples ready to show. The carpet came in quickly (about two weeks) and we’re installed the same week. José And the rest of the guys installing were so kind, quick, and I felt comfortable having them in my home. They even had their own vacuum to clean up when they were done. I would definitely recommend soft touch carpet. The quality is great and they do a great job!

Soft Step did an amazing job! As soon as my carpet was in they were able to schedule my install super fast. They did half of my full basement and the stairs in 2 hours. I couldn't believe how quick it was done. The quality is great and the installation team was super professional. I would reccomend them to everyone!

Soft Step was excellent. Bobby came out to our house to work with us on a quote and had plenty of options to choose from…all sorts of styles, colors, and price points. Once we picked a carpet, setting up installation with Dustin and his team was super easy. They were even flexible with us as we needed transition strips delivered to our house. The installation crew were super respectful and professional. They did a great job but missed one tiny seam. Since my wife and I noticed and didn’t want the seam to get worse, we contacted Dustin and he sent the crew back out 2 days later. It’s all fixed now and everything looks awesome. They were fairly priced and I would definitely use them again. They were referred to me by a friend and I’d recommend them to you!

Not enough good things to say about Soft Step. My girlfriend and I were looking for a stair runner to replace an outdated one in the house we bought recently. When we explained to Dustin that we had not looked into carpet much and didn't know anything on the topic, he was extremely helpful and gave us guidance on the types and what to look for in certain situations, such as having a dog, and finding something that wouldn't flatten from repeated daily use. His help was the best of any place we visited, Rite Rug was not helpful at all, Levi's was better, but not as in-depth. Without Dustin's assistance, we would've been clueless about what to look for.

Kevin was the installer, he was great as well, came out earlier in the week to take measurements and offer opinions on the best way to deal with some particularities with the project. After measuring Monday, the runner was ready Friday and he came back to tear out the existing and install the new one. He came and did this even though it was late on Friday and I'm assuming he wanted to start his weekend, so we appreciated that. He wrapped up the entire thing in about and hour and a half to two hours, what they originally quoted.

Price was great, we got a good deal on some high end material because of leftover from another job that fit perfectly with what we were looking for. The quote was significantly lower than Rite Rug (close to half), and lower than Levi's. Labor costs seem to all be about the same between the three.

If we need to have any other carpet or other floor work done in the future, we plan to reach out to Dustin and Soft Step first, we couldn't be happier, and it was a great experience from beginning to end. Thanks to both Dustin and Kevin for all their help!

Bob and his team were great! They were quick to respond, the process and timeline were exactly as described, and the quality and prices couldn't be beat. Highly recommend!