OneGrill BBQ Products-Online Retailer

I received this as a gift. After trying to install I found that the spit rod was not long enough to engage with the motor. So I mistakenly ordered a different bracket for $14. After carefully reading the instructions, I realized it wasn't a bracket problem but I had the wrong spit rod. Well Okay, I ordered the bracket I didn't need, my bad.

I then wrote an email to OneGrill asking what spit rod I should order, perfectly willing to spend another $30 for the mistake of my gifter and me.

An hour after my email, I got a phone call from Brian. He asked me if I had the original order number and I explained it was a gift. He then said let me check and asked if it was a gift from my my son (same last name). He found the original order. He explained, m spit rod was for a two burner grill, I needed a 3 burner grill, and he would just ship that out no charge, no need to return the original rod.

The next day Brian called and said, I noticed you ordered a bracket, do you still need that? I said, no, please cancel but keep the money, he said we don't work that way.

The product works great, was easy to install. But the customer service is amazing!

My dad sent this to me for Christmas so we could cook our rib roast when he flew in to town, I unpacked everything and made sure everything was there. Took me less than 10 mins to put it on. Very happy with the product so far. Time to put it to the rest later!!!!

I have a weber EP310 gas grill rottisiere and the fork broke at the weld point on fork. emailed one grill and asked for help selecting correct size of forks for my spit. In less than 24 hours brian called me and helped me select fork replacement. They fit great, are twice as strong as the webber forks. Hey Weber you ought to use these guys as your fork vendor. Thanks Brian for your help. Price was incedibly competitive and free shipping. If you need replacement parts look no further.