Kenworth of Cincinnati | Palmer Trucks

Stopped in today. And the Kenworth team was spot on. The guy at the front service desk was awesome. Highly recommend this place.

Needed acceleration issue and error codes addressed. GENE MOORE, met me as I asked him for directions to the "front desk" of the location. Although I didn't realize I was mistakenly asking for the wrong part of the building, GENE treated me with a great amount of professionalism as if I was his responsibility to getting to the right location.
I was eventually redirected back to the Body Shop/Maintenance department. GENE kindly explained he couldn't anticipate exactly when my truck could be attended to by a mechanic. He provided me with options which included showing me the Driver's Lounge and its amenities, such as the washing machine/dryer, shower, and coffee bar should my stay become proplonged.
I was impressed with how GENE empathized with my disappointment of the delay I was facing due to it being Friday. Most places overlook this type of customer service GENE displayed, because it's not considered as important as repairs done in the garage. Wrong! I will go out of my way to bring my business here due to GENE's customer service and secondly because my truck was repaired in a timely manner.
Thank you GENE for being a "living epistle". ? ?

I'd like to preface this with Ken Townley is the go to man for your sales needs.

I purchased a '16 T680 from Palmer Trucks in October. It was a higher mileage truck but it met my needs. Ken was super professional, accommodating and kept great communication in the beginning stages, working with my personal bank for documentation and the like. I flew up from GA to get the truck. Went for a test drive, talked shop, and went over the issues the truck had and what he could do to make it work. He sold me on their True North warranty after taking the time to explain the good, bad and ugly about it and what he's witnessed first hand. He made no bones about telling me like it was instead of trying to glaze over it.

After leaving and having the truck for about a month, Ken called back to check in on me and the truck and to inquire about registration and tax process for GA since he was aware of this being my first rodeo. Ken took the time to contact a colleague at a dealership in Atlanta to try to get information on how to best file for registration and exemption of sales tax. In the end I didn't qualify due to not having my own authority but the fact Ken took the time to bend over backwards to try and help me well after I was long gone speaks volumes about his character and the business that employs him.

He called yesterday, 12/22/20, to check back in with me before the new year to see how everything was going and to see if there was anything else he might could help me with. Again, I'll reiterate, Ken is the man to see because you're not just a sale, you're another person trying to make it in this world.

Excellent customer service from James Campbell and parts department team. They always have the parts we need and deliver them in a timely fashion. They have quality parts at a great prices.