Address: | 330 Tallmadge Rd, Kent, OH 44240, USA |
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Postal code: | 44240 |
Phone: | (330) 678-5519 |
Website: | https://markscustomcarpet.business.site/?utm_source=gmb&utm_medium=referral |
Monday: | 9:00 AM – 7:00 PM |
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Tuesday: | 9:00 AM – 6:00 PM |
Wednesday: | 9:00 AM – 6:00 PM |
Thursday: | 9:00 AM – 7:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | 10:00 AM – 2:00 PM |
Sunday: | Closed |
Excellent service from beginning to end. Mark & Bobby made the whole process simple and enjoyable. They made suggestions without being pushy or trying to upsell. They were on time for measuring the space and for installation which only took a couple hours. We will definitely be repeat customers!
Excellent company. If you're looking for a no gimmick, no bs place to buy carpet, Mark's is your place! After over a month of frustration dealing with other companies- Thankfully I found Mark's Custom Carpet. With a wide range of samples/styles/colors to choose from, Mark gave us a thorough explanation of product differences and advantages/disadvantages of various styles that we were looking at for our application. He provides good, no nonsense pricing for each style that you are considering. Once we made our selection, he followed up with timely delivery and the installation by Bill and Mike was courteously completed to our satisfaction. Thanks Mark and team!
Excellent experience !Mark and his installers Bill and Mike were just what you would hope them to be,They are honest and hard workiing.and did a great job,I put half down when I ordered.When it came in Mark told me it had come in at a cheaper price than quoted and i owed him less for the final payment.He did'nt have to say anything,I would never have known,but he did.I remember stuff like that and highly recommend them for your carpet job too.
I recently had the carpets replaced in a rental house we own in Kent. Mark was able to meet our deadline and the installers did a great job. Highly recommend!
I can't say enough good things about this company. I've had them out to install both vinyl plank flooring as well as carpet on multiple occasions. Mark has specifically went out of his way to be helpful. I have called him with questions and he's always happy to answer my questions thoroughly and honestly. He's a "to the point" "no BS" kind of guy. We had to reschedule our install and he was very communicative and I was always in the loop with where we stood. He stands behind his products and lets you know exactly how each one will perform over time in your home.
The installers were on time, friendly and very careful to be as neat and clean as possible. In order to stretch the carpet, they have to put the stretcher up against the baseboards and it is amazing how little of the baseboards were scuffed. I've seen other company's work in this regard and they left a mess. I've also seen carpet installed from other companies wrinkle over time (due to improper installation) and I've NEVER had any of that with Mark's Custom Carpet. They are and will continue to be the only place I look for carpet!