AT&T Store

I want to thank Eve for all her exceptional and expertise help in transferring this account. She sat with me for several days and was so very patient. Will never hesitate to come to this store again for assistance as needed

So on Sunbday, I went up to our local retail AT & T store, because they mailed me an updated version of their flip-top cellphone, as mine was about to be obsolete. A team member from Mentor was assigned there that day to assist me, as husband said I needed new cellphone activated and all of my 180 business contacts switched over from old cell to new cell. (I was in that store for over an hour because he said that IF he transfered the contacts sim card to sim card, he 'might lose some of my business contacts.' )The other team member there at the time, Calvin Mitchell, who at this time was assisting (2) separate customers, casually mentioned to him, 'Why don't you just download them all? He told him the same thing, ' Nah, I don't want to accidentally lose any.' I, not experienced in cellphone technology, believed he needed to do it this way. He told me, 'I may have only missed about 1 or 2 when he finished. No, I didn't look, as I was glad to just finally get to leave. When I got home and counted my business contacts in my old cellphone, I had 180. But found he had only personally downloaded 130. Not wanting to hand put in 50 additional contacts, I phoned the store asking a girl named Niyah Somnerville, isn't there any easier way? She said, 'Yes, she just needed to download them to the matching size sim card, and insert them, will only take a few minutes.' I said, 'Are you kidding me, I was in there for over an hour on Sunday, waiting for him to personally add 130, and am still missing 50.' Both Calvin and Niyah, were very knowledgable, personable, and helpful. Should not have taken me 2 trips to the store to tackle the same issue. Being a retired Sales and Marketing Manager of 30 years, I would say they are BOTH keepers.

I absolutely love this place ! Found me the best deals to work within my budget and left satisfied Jessica is awesome !

Colton was the coolest, most helpful people I’ve met in my entire life. Standing 6’7” with long, luscious locks of hair, his brilliant smile was only rivaled by his willingness to help. Talking to both staff members and getting my screen cover replaced was the best part of my day. Will gladly come back for any and all phone related needs.

Totally adore Jessica! She is so personable and you can tell she enjoys what she's doing. Highly recommend talking with her when you have any questions or concerns. ☺