Address: | 416 Premium Outlets Dr, Monroe, OH 45050, USA |
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Postal code: | 45050 |
Phone: | (513) 539-7739 |
Monday: | 10:00 AM – 7:00 PM |
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Tuesday: | 10:00 AM – 7:00 PM |
Wednesday: | 10:00 AM – 7:00 PM |
Thursday: | 10:00 AM – 7:00 PM |
Friday: | 10:00 AM – 8:00 PM |
Saturday: | 10:00 AM – 8:00 PM |
Sunday: | 12:00 – 6:00 PM |
Tommy were out standing customers service. The best
I've been here on 2 occasions. Once to buy, once for warranty. Both have been very prompt, store employees take good care.
Friendly staff. They have some good prices on merchandise if you can't wait for online stores to ship. You can find the majority of their products online for a much cheaper price.
Tommy and Bill are very straightforward and honest regarding what luggage set we should purchase. Their company repair service was EXCELLENT and very prompt. I/we wouldn't hesitate to return there for more luggage. Thanks guys!
We received outstanding customer service during our multiple visits. Both last year (2017) to get warranty service on damaged luggage. And this year (2018) to get another bag repair that the airlines severely damaged. Unfortunately the second bag could not be repaired, but Samsonites great warranty & customer service helped us to get a replacement bag for the remainder of our vacation. I feel terrible that I cannot remember the gentleman’s name that helped us. He remembered us thought. Would highly recommend.