Costco Tire Center

Tires are great, a nice smooth ride. Employees were all helpful and nice

Great customer-oriented service Here! Last week I came here to order 4 new tires for my car, as my car dealer services suggested me to replace my car tires, and Costco also has discount on tires sale, so I ordered 4 new tires for replacement. Every step goes pretty smoothly, they explained everything patiently to me and ordered for me. When I dropped my car at the tire center for replacing tires, the technician, Kelvin uninstalled the old tires, checked them and asked me any special reason I want to replace them. I said I am not sure if I have to replace, just because dealer suggested so and meanwhile there's discount. He then told me my tires are in great shape and can last for longer time based on his inspection. I really appreciate his frank, objective and honest suggestion to me (a customer who knows little about tires). Then He installed back my old tires and some paper work form to help me get the refund in full amount. He also spent time to show me how to check tires, and suggested me to do rotation, told when I really should change my tires. He shows the great quality of service----professional, honest, customer-oriented! Of course every people was very nice during all the processes: order, schedule, technical, refund. All of these made me trust this place! I definitely will come back when I really need to change my tires.