Black Knight Chimney Inc.

Had an issue with our damper and they were at our door within 45 minutes to assess and fix. Knowledgeable and very responsive.

Highly recommended!

I called with multiple questions- needed tuckpointing on two chimneys, chimney caps to keep out the raccoons, and an inspection/cleaning of an old wood-burning stove. Scott came out for an inspection and gave me great advice- namely that I would need major repairs and updates to safely use the stove- so he advised me against spending the money to clean it unless I intended to commit to the rest of the project. Scott took his time and explained quite a bit to me.

I was in a bit of a hurry to get the chimney work done because I had my new roof on hold waiting for the chimney repairs. Brian came out within a day or two to give me an estimate, then was able to sneak me into his schedule for the next week. Each time they said they would be there, they were. And everything was thoroughly cleaned up before they left!

I have two awkwardly placed chimneys and had received multiple repair estimates. Some refused the job, others gave me estimates which were much higher than Good Knight's Sweep. One contractor wanted me to rent a manlift for $1000. Scott and Brian set up scaffolding- off of my upper deck for one of the chimneys, around the power lines for the other- and somehow made it look easy.

Brian did the tuckpointing and replaced the crowns on two chimneys- the work was pristine, and they even went back up at the end of the day to clean up a small drip that I never would have noticed.

Scott dropped a mothball in the chimneys to keep the raccoons out, then replaced the caps. I have had multiple consultations on how to get the raccoons out long enough to cap the chimneys, all were ridiculously expensive and involved trapping/killing the raccoons- so this solution was amazing. Fees for the caps were also lower than other quotes I received.

Finally, I just want to say that these are such nice guys! Scott removed an old antenna that was on my roof and hauled it away. Brian cleaned up some unsightly discoloration on the side of my home that the HVAC guys had left. They could have easily said "sure, I'll do it for $50" or whatever- but both things were done really just as a favor.

I'm not someone that normally writes reviews, but honestly just can't say enough good things about these guys. If you need any type of chimney or fireplace work, just call them and look no further.

Really happy with our service. Quick, professional, and very kind workers. Even took the time to answer our never-ending questions. Would definitely recommend this company to anyone!

Update: after I posted this negative review, I heard from the company and they apologized for the delay. The owner himself came out to my house to see what needed to be done and to answer all of my questions. They got me on the schedule and did a great job. I got the impression that there’s a lot of work and not many people who are able to do it, so they have a hard time keeping up with all of the calls. This was over a year ago and I hope that by now they’ve been able to improve their process for dealing with calls and getting estimates done. They really had a hard time with that, but I was very happy with the work they did.

Original review below-

I have an older house with several chimneys that are just wide open, letting rain in and heat out. So I called to see about getting caps or dampers or whatever would be needed. The guys who were here were friendly and helpful. They assessed all of my chimneys and gave me some advice. I paid $125 for the inspection (times two, because I had them look at two buildings on my property) and they said I'd hear back in a couple of weeks with an estimate.

I called their office multiple times over the next SIX MONTHS. The person who answered the phone was always friendly and polite, apologizing for the delay and giving me various reasons why they were so busy.

I eventually got an estimate for a liner for one chimney, but I never heard anything about getting a cap on top to keep the rain out, which was the original reason for my call (this had all started because my hot water heat went out, because the flue pipe had rusted out and needed to be replaced. The heat guy told me I needed to take care of the chimney or it would happen again.)

I am embarrassed to be posting here publicly how long I let them string me along like this. But they are a local company, and everyone I spoke to in person or on the phone was really pleasant. So I really wanted to give them the benefit of the doubt.