Weinstein West Chester Showroom

I live a ways away from the West Chester branch of Weinstein’s and so I decided to spec out my bathroom via the Kohler and Moen websites first, then see if they could order the merchandise for me. I originally reached out to a couple of local suppliers via their websites, but Weinstein’s was the only place to follow-up with me.

Jennifer K. called me the next business day and was courteous, knowledgeable, and professional. Originally, I was just going to order my Kohler products from Weinstein’s, but she told me she could do the whole thing for all of the manufacturers I had selected for my bathroom remodel. And so with very little fuss and on a tight timeline, I ordered several custom Kohler pieces and all the Moen fixtures I wanted as well. Jennifer also kept me up to date with status too so I always had a handle on when the items would be in so that I could coordinate my contractor and the tile installation.

As it would turn out, I had the contractor from (heck). Although I had paid for delivery, the custom shower base needed to come sooner and Jennifer made sure I was able to take it from the warehouse. They actually were able to load the 245-pound cast iron base into the back of my Subaru Outback with a forklift and did not damage whatsoever (a small miracle as far as I’m concerned).
When the contractor broke one of the custom Kohler glass doors during the install and tried to hide it from me (don’t ask!) I fired him. And then I turned to Jennifer to help me figure out how to get the replacement glass and hardware I’d needed. All of which she helped me do. She took some info from me, contacted Kohler, and called me back within an hour to tell me that all was on order, where it would be delivered, set my expectations about turn-around times, and expressed genuine empathy for the headaches I had to go through.

My bathroom remodel may have been a complete disaster, but because of the way Jennifer handled things from start to finish, they have a customer for life!

Peter was a big help with our choices.

Jennifer K is very Professional. She explained the products of faucets and toilets in great detail.