Thompson Family Dentistry - James W Thompson DDS

I love this office!! Very friendly and knowledgeable staff! Dr Thompson is a great dentist! Always in and out without a long wait! And my dental hygienist Jenn is the best out there!!

Very nice staff! Dr. Thompson is great! Answers all questions and gives his honest opinion. Highly recommend him!

Everyone there was great. Dr. Thompson did an amazing job and made sure I was comfortable the whole time.

Edit-- My original statement still applies. The hygienist and doctor are awesome but the office and billing procedures let us down. There are two separate situations that apply that misled my husband and I to pay more than we should have for dental services. Billing "statements" don't include date of service or treatment or the correct patient name who received the service, and when you question it, they don't really know what happened either. My husband's name was on a statement that had zero information on it, so we were stuck with a past due balance we had no idea where it came from and also couldn't be explained to us by the office for months. Mind you he did ask the office to look into this, yet we still incurred past due fees. Turns out it was a bill for a treatment for myself, but there was no way of knowing this was the case by how the statement looks.

Also, FYI they DO NOT accept UPMC Dental Advantage as of July 2023 (even though it says they do on their website December 2023). Our fault for not verifying it before we went back for services, but still a huge annoyance when you're charged with something that is normally covered.

I typically don't leave poor reviews as I like to only give positive feedback, and like I said, the actual hygienist and services from the doctor are great. I am just disappointed with how our complaints and concerns were handled as this confusion over billing went on for months and then at the end of it, was made to look like it was our own fault. The misinformation on the website and the "oh well, sucks to be you" attitude was the final straw.

Hands down the best dentist you will ever find. The office is SO clean, the staff is unbearably nice and they make it such a relaxing and painless experience from start to finish! They could not be any nicer or more accommodating. Highly recommend.

I can’t say enough good things about this place!!! 10/10 recommend. I’ve been going here for about 11 years now. To start off the office ladies are always so nice , on top of communication, and scheduling.The dental hygienist is amazing.( my teeth actually look prettier after she’s done) All his nurses are super nice ,helpful , and calming. Also ,Dr. Thompson is the only dentist I trust. He does good work , doesn’t cause pain , informs you of all your options, and answers all your questions. You can also tell he invests into new tools to complete the job better. And to finish it off the office is pretty, smells nice, is clean, and even has T.V’s!