Asurion Corporate Office

The experience I had was perfect!
The process was incredibly easy. asurion made it impossible not to be completely satisfied.
The technician was on time, courteous and quickly set up my new phone. He explained the entire process to me and performed the process flawlessly.

Nothing really I felt everything was done professionally with no negative feelings. Everything was explained fully and all questions were answered. Sabastion knew how to do his job the rite way and kept Everything straight forward he was very nice and I appreciate you thank you for bringing my replacement phone and setting it up as late as you did without rushing and doing things wrong.

The only thing I can think of, we were out of town for Labor Day. Thank goodness we were only an hour from home, and we were more than happy to make the drive home. We were able to drive home and meet Clifford for the delivery and set up. What about folks that are not fortunate enough to be only an hour from home. Chances are when you loose your cellphone, you are going to be away from home out of your normal routine. How nice it would be to have it delivered and set up to you on vacation. Forgive me if that is available, it was not offered to us. But, again we were more than happy to make the drive home for the convenience. THANK YOU!

Overall everything was good. My replacement phone is not new but refurbished which is ok…it looks new and everything is working well so far. It would of been nice to have same day delivery because my schedule is often times very chaotic. The person who delivered my phone was very nice and professional. I am satisfied

It was super easy to file my claim and get my replacement phone. I love that they can conveniently bring your phone right to your house and get it set up then and there. Monica was phenomenal to work with. She was friendly with a smile and happy to answer any questions and concerns I had. Keep up the great work!