The Shop Of Memphis

I started using The Shop based on a referral. The staff was really nice and not only listened to each and every one of my concerns but documented them for individual review. They can notify and authorize work online (via text, email, etc.) which is very convenient. I now take all of my cars there and recommend them to anyone that asks. Great staff, great service, and great results!

The charge for the repair was comparable to what a dealer might charge, but the service was top-notch and fast, so I am super happy. My daughter was driving through Memphis at night and the water pump went out. We had her car towed to The Shop, just based on reviews. The Shop seemed like it might be priced a little higher than other mechanics, but it also seemed really well-organized and professional, and we wanted peace of mind. Staff were really helpful and understanding of our out-of-town situation. We got a quote for the work by text, and approved it that way too. They had a simple system for picking up the car after hours. I was also impressed that they told me how to use the warranty (get a refund) for paying a mechanic local to me should a problem come up with the repair.

From start to finish, the entire experience was great and my older vehicle is running like new again. Andrew gave me options on the repairs needed, stayed in communication with me during the repairs, and took extra time when I picked up my vehicle to show me the work that was done along with work that I may look out for in the future. The price was fair and I’ll be taking all of my future work to The Shop of Memphis.

We are regular customers of The Shop of Memphis yet they never fail to amaze me with their friendliness, courtesy, professionalism and knowledge. I witnessed them today taking gentle care of an elderly customer and her car. They assured her the small correction they made on her car would keep her going until the next oil change and they performed this small fix with no charge to her. I can’t recommend these folks to enough people. They are truly wonderful.

I have been going to The Shop for years for all of my car needs. I have a GREAT experience every time. I feel confident in the quality of the work and in the honesty of the managers and employees. This new location is very accessible and convenient. If you want a great car guy, you can't place your trust in a better guy than Norm. Highly recommend!