Red Dot Storage

Easy Reservation Check in. Clean Facility & Very Friendly Helpful Staff! Highly Recommend!

It doesnt seem that ling ago that I paid $60.00 a month for a 10 x 12....now it's a $125.00 for a 5 x 15! WHAT?? I'm in the wrong business!

Over the phone this company made a reservation for me for a parking space for a boat. They assigned me a parking space number and told me to simply go to the kiosk and pay for the first month to obtain my gate access code. Upon arriving there with a newly purchased boat, the kiosk had no reservation for me. I called customer service and they found my reservation but then informed me there were no parking spaces available (even though I had been given a reservation for one). The only alternative that had for me was a 10x30 unit which rented for $200/month vs the $60 the parking space was supposed to cost. They ended up giving me the unit for $1 for the first month for the inconvenience but ultimately it just a form of bait and switch. I am now left with finding a new place to store before I’m charged $200 for this unit at the end of the month. I was very disappointed by the lack of organization from their customer service and am now left in a difficult position.

UPDATE: Customer service called be back a week later and resolved the matter. The supervisor was very accommodating and apologetic for the circumstances.

Reserved online, very easy. Reservation was completed through a kiosk outside of the facility & very easy. Unit was clean when arrived. So far so good. I would recommend Red Dot Storage.