Austen Plumbing Company

I couldn't begin to explain how amazing of a job Austen did, but I will try! We recently had Austen out to fix plumbing issues with our bathtub and install a new tub. I knew going into this project that we had a mess on our hands and I was very stressed out and overwhelmed about the situation. To make matters worse the first couple plumbers to make it out to our home to do estimates made me feel like this was going to be a huge project and more of an issue then what was expected. So by the time Austen came out I was even more stressed! Not only was he reassuring that it wasn't that big of a deal he was very transparent about what kind of price point to expect, which ended up being totally reasonable. Austen is very professional, very kind, thorough and fast! He made a very overwhelming project seem like a piece of cake! I'm so happy with my overall experience with Austen Plumbing and would recommend them for all your plumbing needs!

Austen Plumbing came in to my work site (new construction) after the original plumber bailed on me. He assessed the situation and listened to what I wanted and was trying to do. He provided timely estimates for the work I wanted. He performed the work in the estimates as written and made suggestions for improvement when he saw a need for it. He accommodated all of my changes as they came about, again making suggestions for improvement. We are just about at the finish line for this project and his work site has been neat, and he has been professional and on time.
During this time I also had two water leaks at my residence. Austen Plumbing came to the house promptly, once from another job site, and repaired both leaks. He coordinated with the insurance adjustors and repairmen. On the first leak, he saved me and the insurance company possibly thousands of dollars when two other plumbers wanted to cut into the slab to repair the leak. Austen Plumbing used some state of the art equipment to determine the leak was not in the slab but about 1 foot above the slab in a line going up an outside wall.
If you want a reliable, effective, and efficient plumber, use Austen Plumbing.

Austen was here with in 10 minutes of my call. Toilets were backed up at 10:00PM. Problem solved by 10:45PM. Wow, fast service. We will definitely use Austen again when we update our plumbing needs. I strongly recommend this company. Fast, friendly and knowledgeable. Thanks Austen ;-).

Austen Plumbing was the most professional and reasonably priced plumber I have ever used. Austen arrived early and worked all day to ensure that I had hot water before leaving. Two days later the same plumber returned to install pipe insulation that was not part of the contract. I highly recommend Austen Plumbing and tankless water heaters.

Working with Austen Plumbing Company was an exceptional experience. My older parents had a water leak in their house and needed help immediately. Austen, to company owner, understood the emergency and addressed all project steps in very professional and timely matter, including dealings with insurance. I would recommend Austen Plumbing to any of my friends, and I will definitely keep their contact information for any future plumbing jobs in my or my parent’s home. In summary: high quality work, reliable company.

Alexandra Zawieracz, Austin TX