Caliber Collision

I went to Caliber Collision for an estimate on my vehicle. I was greeted & felt welcomed by Cody. He took his time going over the damages I had to my vehicle & explained the repair process. He was friendly, knowledgeable and provided excellent customer service. If I ever get into another accident, fingers crossed I won’t, I would surely comeback and want to work with him again!

***This review has been edited from its original, view below for the original review***

After expressing my displeasure of the services rendered with the service tech and ultimately the manager, the shop took my car back in and corrected the issues, even going as to respray my body panels twice due to color variances with the paint.

Overall, it's unfortunate that it was necessary to visit this body shop twice for an issue, but they made it right. And for that I am grateful. I will update the review to give it 4 stars. If this hadn't been such a debacle, and my car had been taken care of initially, this would be a 5 star review.

Original review:

I'd recommend giving other shops your business before utilizing this one.

I've used Caliber Collision in the past on other insurance claims on my vehicles, both shops were located in the Houston area. Both times the shops were attentive and communicated well and I was incredibly impressed with the work they had done.

This shop was the exact opposite experience. Incredibly poor communication, each time I got an update, I was the one calling the shop. It took over 3 weeks from dropping off the car to getting it back for a bumper replacement and paint work, and upon receipt, the paint is already chipped in multiple spots. In addition to this, I'm now missing a piece of the bumper that was on the car originally.

This shop gets 3 stars, as they color matched the paint very well, but the slew of other issues keeps me from giving them a better review.

I had a parking lot accident in February and needed to use this shop through my insurance. I was very satisfied with my visit, Michael (my POC) was very attentive by regularly communicating with me about the progress of my vehicle throughout the way. The repair took approximately 3 weeks but their work is high quality. They also gave me a complementary interior cleaning which made my 2011 feel like a 2015! Would definitely recommend

Update: had an incident where my car wouldn’t start and my battery had ‘died.’ The roadside personnel asked me if I had recent work done because the clamps on my battery were loose. I called my POC to inform him of the issue and he was rather defensive while denying any responsibility. I can’t say who or what was at fault but that phone call could’ve been more pleasant.