Zales Outlet

I've been blessed by the best. God always put people in your life to be an impact and a blessing! Thank you Ms. Lou for helping make a dream for me come to fruition! Class of 2023, 2nd Masters with the class ring to go with it! Cedar Hill Store!

I have been dealing with an issue for YEARS that nobody else has been able to help me with. When Zales updated their software system, it wiped all records of our purchases so I couldn’t get my rings serviced, or warranty used. I came into the Cedar Hill store today and Ms. Lou was so sweet! She helped me get new Diamond bonds issued and took great care of me and my rings. She was seriously the most kind, most patient woman, and I hope I see her smiling face every time I come back to the store. Thanks, Ms. Lou!!

I received my very first Zales purchase which I ordered online. I wanted to look at a different length necklace so I decided to visit the Cedar Hill location. Sarah assisted me and she was very professional. She displayed such patience in helping both me and my mom with our individual needs. Sometimes people are so quick to complain when something is wrong so I wanted to take time to acknowledge someone who was so helpful and informative. The store was so close to closing yet Sarah not once made us feel rushed. She didn’t rush us nor seem to mind helping us with all our needs. I’ll definitely visit this location again. Sarah your customer service was refreshing. Thank you again!

Great experience! Karessa called me about a great sale they were having. I bought a beautiful tennis bracelet. She was extremely patient. She had to contact customer service on my behalf and was able to resolve my issue. She stayed about an hour after closing to give me the best customer experience. Thank you Karessa. She is my new jeweler.