Joy Moving And Storage

I researched several moving companies when preparing for our cross-country move from Dallas. I ultimately asked three companies for an in-home estimate. We had a rough idea of what we thought the weight of our stuff should be since we had just moved our things to Dallas in the last couple years (although in 2 different rounds of moving). The other two estimates were just crazy high, and I didn't think their representatives acted that much like they really cared whether they were selected to help us with our move. However, Mike was friendly and immediately gave me the impression that he wanted our business and wanted us to have a positive experience. Obviously that was very important as a first impression.

joy moving and storage agent mike assisted me with the contract and making the specific arrangements. With our cross-country move, we were not yet sure exactly where our house would be or when we would close on a house purchase and when we would be able to move in. mike was very patient and helpful as I asked more questions or requested more modifications to our arrangements. Ultimately, we thought we were going to need to have our stuff stored for a couple weeks before being delivered to Massachusetts, and we made arrangements with mike to do so. However, we then unexpectedly found out we could move our stuff into our new house sooner than the close date, and we then didn't need the storage. mike did everything he could to find a way to remove the storage from our arrangements to avoid the time and money it would take. He wasn't able to find a way to cancel the storage due to availability of moving various loads across the country. I completely understood, so I thanked him for his efforts and let it go. However, a few days later, I got a call from mike that he had found a way to cancel the storage and have our possessions moved directly from Dallas to our new home in Massachusetts, saving us the time and money for storage. I was thrilled that he had continued to try to find a way, ultimately with success, to make this change in our arrangements.

The driver showed up timely on the day of our move, and he was professional and friendly throughout, as were the other two movers who came with him. They were careful with our possessions and the home we were leaving. I was very impressed with the job they did and how they worked hard to treat our things with care. For delivery, the driver called a day in advance, and the items were available to be delievered a day or two sooner than we had even expected, which was completely fine in our situation. The driver and the helpers for delivery were also professional and friendly.

From our experience with this move, I give joy Moving the highest review I possibly can.
Justin Dura

Brandon was awesome! He worked so hard and was very nice! He was very courteous the entire time and worked as hard as possible to make his boss happy and me happy. He's a great worker and definitely deserves 5 stars.