The Home Depot

If Skillman Home Depot ever goes to war I will put on an orange apron and ride at dawn with them. I love this Home Depot (specifically the garden department) so much it’s unhealthy and I should probably talk to a therapist. I had the BEST interaction today. I was looking at a clearance patio table and a worker shouted across the store, “How much is that?” I thought, ‘It beats me I don’t work here’ and he shouted, “look at the yellow tag” and I shouted back “29” and he shouted, “how much are you willing to pay?” Life has really not prepared me for this situation at 8 am on a Sunday and I thought the correct answer was “29”. I was wrong. He chirped back, “Will you take it for 20? I’ve got five Christmas trucks coming in this week and we need the summer stuff cleared out.” We bantered back and forth a few times and he was having so much fun and you could tell he loved The Depot even more than I do. Long story short I now have a table I didn’t really want, but it’s suddenly my favorite little blue table. I will always look at it and think about what exceptional customer service looks like; deviating from the script of mundane interactions and taking a moment to have a special and fun interaction with a customer while accomplishing the goal. It made my weekend an absolute delight. Home Depot already gets a chunk of each pay-check I get, but do I need to re-write my will and give them my first born? At this point we’re basically family. Thank you Home Depot for being yourself. Also, PS, I hate orange - so that orange apron I’ll wear for you is really saying something.

I’ve been using this Home Depot for a few years and Bernard and Henry are such a treat! They are so helpful, mindful, and knowledgeable. They are definitely an asset to this location. It’s nice going into a hardware store as a woman and not feeling like I’m given the run around. A few good laughs make it even more enjoyable to run across them. Thank you guys so much!

I had been looking for a chrome towel hook for my bathroom . The 1st hook I ordered from Home Depot online and had delivered to my home was way too small, so I ordered a second style, also online, and had it delivered to this location on Skillman. I received both an email and a text from Home Depot when my product arrived to the store. I was also planning on returning the first hook at the same time. I went to customer service as I was unsure how to find the locker they said my product was in. Nereo was the customer service associate who assisted me and he knew just what to do first returning my 1st item and then retrieving my second item from the locker. He was so friendly and professional and I was super pleased with the chrome hook too as it was exactly what I was looking for. Great customer service all around.