Address: | 1150 State St Suite 120, Richardson, TX 75082, United States |
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Phone: | (972) 530-6703 |
Website: | http://www.flemingsmiles.com/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 7:00 AM – 3:00 PM |
Thursday: | 7:00 AM – 3:00 PM |
Friday: | Closed |
Saturday: | Closed |
Sunday: | Closed |
There is not a better more caring orthodontist in the area! We’ve been patients for seven years off and on and have sent several of our friends here for treatment and have ALWAYS had exceptional care! I get nothing but thanks and hear praise from everyone we refer!
Thanks so much for the scheduling, and friendly orthodontics services!
Each services are truly appreciated!
My best regards,
Robert Lane
Best care ever from both Dr. Fleming and her staff members. You truly feel they care about their customers.
Edit: I originally left 3 stars, but am changing my rating to 5 stars. Immediately following my review, the office manager called me, apologized for the misunderstanding, and refunded the entire retainer replacement cost of $200. Apparently, it is the policy for a broken retainer within 3/4 months to be replaced free of charge. I guess the front desk didn’t know this because my daughter was quite clear about how long she’d had the retainer when she called. I also got an email from Dr. Fleming herself, apologizing, making sure I was happy with the outcome. I am grateful they read the reviews and thankful they were willing to rectify things.
Daughter had a new retainer made in June after dog got to it. October woke up with retainer broken in her mouth. It was a clean split right between front two teeth. I feel like there was a weak spot in retainer for it to break so easily. The receptionist was snippy over the phone to her. Said “I’ve had mine 9 years with no problem”. Tech said she may have been grinding her teeth in her sleep. (Tech was very nice) Suggested a night guard. My daughter had the invisalign braces for 18 months, went in every 8-10 weeks, never had an issue, was never told there were signs she was grinding her teeth. I understand $200 for replacement if lost, stepped on, etc... but feel a lesser charge would be appropriate for replacement if the retainer breaks in half after 3 1/2 months. No adjustment was made. ????
Dr. Fleming is very friendly and professional! She is extremely knowledgeable about braces and how to best correct your teeth! They have fun activities for the kids-like a day at Hawaiian Falls and a free snow cone day! They have fun drawings with amazing prizes! Best of all, everyone is super friendly and caring! Highly recommend Dr. Fleming!