Verizon Authorized Retailer - Russell Cellular

Very impressed with the customer service at this store! Dre and Isiah were top notch!! They were helpful and very knowledgeable about getting my new phone set up. We talked with both of these guys as if we had been friends for a long time! Thanks guys for your service, so grateful!! Will certainly recommend this store to everyone.

Met with Jimmy today at the Garland Verizon store and he was able to help me replace my lost phone under my employers business phone plan. All we had to do to get me the phone was call my administrator of the business plan and get the PIN number to the account and his authorization. Jimmy helped me restore my settings to the new phone from the cloud.
Prior to visiting this location today I stopped by the Verizon store in Plano by Collin Creek and met wit Terrance! Terrance told me he could not help with a business line without our administrator live and in person for the transaction. I knew this was incorrect, but didn’t want to argue. So, I left and went to the Garland Verizon store and was taken care of.

I needed a new phone and stopped by the Verizon store yesterday. I am not very experienced with using the phone's, but Sarai was very helpful and took the time to walk me through everything. When I left the store I felt confident about using my phone and have no problems using my phone. The entire transaction from start to finish was great.

Well he was the only representative there and I had to wait a while before being helped. Once helped we ran into some snags with trying to get the appropriate service for my phone. Long story. But he stayed with it until it was done. Joe is a very nice guy and very helpful

Joe was absolutely awesome! He was very patient and managed to save the day with my phone emergency. I will definitely be going back for all of my phone needs.