Caliber Collision

I have been using the Caliber Collision West Frisco location since 2017. They have done an awesome collision repair job on 3 of my vehicles on 4 occasions. Great attention to detail, and I've never been able to find where they repaired it back to original fit and finish. The experience has been very smooth, and they kept me apprised of any unexpected delays. Caliber Collision West Frisco was backed up during Covid lockdown time, but they took care of my rental until the vehicle was ready due to unavoidable delays prevalent at the time. Recommend this location of Caliber Collision for collision repair. Special thanks to Debbie at the front desk, Ricky Jessie, my usual service advisor, and the manager Garrett for the excellent experience through the years.

I brought my car here for repairs after I got rear ended, they returned my car in a better condition than it was before the accident and that’s saying something!! I am so so happy I chose Caliber Collision for my repairs. Ray really took care of me and my car, he is so wonderful! He kept me updated on my car’s progress by calls and texts. Ray went the extra mile and got my car very nicely detailed and cleaned up from the next door shop. Other than the accident repairs he also got it buffed and painted over any other minor scratches he saw all over the car, my car literally looked like it was brand new when I went to pick it up!! I am just so so happy! Everyone there is extremely nice and they really take care of you! I would recommend this place to everyone, you will not be disappointed.

Having a broken car is already a headache, so dealing with bad customer service would have made it worse. I am so glad I chose this location to fix my car. Damien was my adjuster and he made sure I was taken care of from start to finish even when bumps came up. He went above and beyond to service me and I am very grateful! The GM even stepped in and made some concessions to help. I appreciate the lengths they went to in order to make sure my car was fixed and I got everything I needed. Very happy.

I’m absolutely satisfied with the repair of my vehicle. My vehicle looked brand new when I picked it up and it’s about 12 years old! I’ve never had any issues with it and plan to keep it for as long as I can. Damian was amazing and all of the personnel I interacted with was awesome. I was kept informed on every step of the process. If I ever require work in the future, I will definitely take it back to this location.

Thank you all!

Ray was my service advisor. He was great on top of my vehicle, kept me up to date, sent me pictures when requested. Even when I felt I called to much he was always professional and courteous. They even got my vehicle out before promise date. Couldn’t ask for a better service. I’d recommended Caliber Collision on Newman. Thanks CC