Garrison Plumbing Services

I find myself all to often NOT impressed when I must reach out and use a new vendor for service/repair work which needs to be completed at the office. However, today became a much different experience. I reached out @ 9:00 am to Garrison Plumbing Services in Frisco after they had been recommended to me by another plumbing company who did not have the appropriate insurance type to work in a high-rise office building. Garrison Plumbing said they could have someone come and check-out the problem within the same day, this is something that never happens!

They came within the time slot that they had given me and fixed the problem in a timely manner. Not only did they fix the problem, but they also cleaned-up the mess the issue had created, too! I did not expect for them to do that! They also inquired about any other issues, and I explained the trouble we were having with one of our refrigerators and they fixed that problem also but did not charge the company for fixing the icemaker.

The two employees sent to my work location were Jairo (Journeyman Plumber) and Carlos (Apprentice plumber) with Garrison Plumbing Services out of Frisco, TX. Both young men were so professional and very polite. From the beginning working with this company was so easy and pleasant, and I received two services for the price of one, which meant I did not have to call an additional service company to fix the ice maker issue. They explained to me that they don’t normally work on appliances but were more than happy to give it a look. They could see what the problem was and was able to fix it.

It is very hard to find a service company that will call you back when they say that they will call you back, and even show up during the appropriate time frame. They also went above and beyond to clean-up the job site. Thanks again Garrison Plumbing for the fantastic customer service and for sending two good employees to help with the situation today! I will gladly use the services of Garrison Plumbing Services again in the future when the situation arises!

Respectfully submitted,
Deborah Byrd
Administrative Assistant
Armina Healthcare, LLC
Lewisville, TX 75056

Eric and his team were great. They were able to come out the same day I called, and resolved my issue the next day. They explained the full issue to me (previous owners had screwed up the control valve box) and what was needed and finished the whole process professionally and quickly. This was a huge relief off my shoulders, I'd use them again.

very professional. looked at my job and provided honest and straight answers. I choose to cancel that project but I will positively call them first when I need plumber help. Their technician Jario was super. I'm impressed.

My father owns a few motels in north dallas, and had Garrison out for some repairs and remodeling on his properties over the last few months. He was beyond pleased with the craftsmanship and care taken by the professional staff here. We value honesty, and pride in our work, and expect the same from any contractor we use. The employees here have gone above and beyond our expectations and we definitely will be recommending them to our friends and family.

We contact Garrison Plumbing Services for an emergency we had at our office late Monday afternoon & they came out 1st thing morning on Tuesday. Bill came out and worked in the rain and resolved our issues right away. Bill was awesome and very knowledgeable and was able to answer all of our questions and concerns! If you want a company that has great customer service and send plumbers that know what they are doing and have been doing it for years says a lot. If you want honest and folks that take pride in their work and top it off with great customer service they are your guys to call. Thank you again Bill for coming out in such a short notice. You guys are great!