Scout Plumbing, Heating & Air

I’m so tired of the run around, price gouging/adjusting depending on what neighborhood you live in. Convincing people to spend thousands of extra dollars on services they don’t need when it comes to plumbing.

This business NEEDS to be on the map. Let me tell you where the did everything right. Cold calling any house service is one of my least favorite things to do for many reasons. When I called here, I did because of their great reviews on Nextdoor. The person who answered the phone was so kind (a rarity these days, let me assure you), and knowledgeable. They worked me into their calendar quickly due to my leak. The plumber analyzed the situation, and was upfront right away about what he was going to do and how much it would cost. Also quoting me a contingency fee if more work would be required. Turned out to be the lesser of the two. The representative was also kind, knowledgeable and respectful. No patronizing customer service. Simply genuine.

There are so many choices out there. This place should be yours too.

A huge shout out to Eric who installed our new kitchen faucet. He was honest and professional. We had questions about the integrity of our valves, but after inspecting them he assured us they worked properly. We’ve dealt with other companies who would have seen that as an opportunity to be dishonest and make an extra buck. As a result, Eric and Scout Plumbing will get our business in the future. 5 stars all the way!

This is my 3rd time using Scout plumbing. it's like Brandon's my own personal plumber. I like his quiet but informative personality. I ask questions and he tolerates me. I 1st saw a Scout truck in my hood over a year ago and called them and found that they are located in Lake Dallas. "Score"!! I like to support local businesses.♡ The office crew are sweet too.

Brandon did a phenomenal job! He was able to troubleshoot my drain stoppage, and resolved it quickly! Plunging and Drano didn’t work for me, because the issue was further down the line. He ensured that my drains were clear completely, covering 60 feet.

Rey was very professional, courteous, and knowledgeable. He explained everything I needed to know very clearly and made sure I understood everything and didn’t have any questions before he left. Office personnel was very friendly and helpful too. I will use Scout Plumbing again for any needs I may encounter.