| Address: | 22322 Grand Corner Dr #200, Katy, TX 77494, USA |
|---|---|
| Postal code: | 77494 |
| Phone: | (281) 368-7878 |
| Website: | http://www.entrustinc.com/ |
| Monday: | 8:00 AM – 4:30 PM |
|---|---|
| Tuesday: | 8:00 AM – 4:30 PM |
| Wednesday: | 8:00 AM – 4:30 PM |
| Thursday: | 8:00 AM – 4:30 PM |
| Friday: | 8:00 AM – 4:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
Edit, 4 Months later:
In summary, it's good insurance with great, friendly, easy-to-understand customer care representatives, but you will spend a higher than expected amount of time interacting with them to get the most out of your benefits.
After leaving the review below, the company reached out to my Human Resources Manager, concerned that I was having so many complications with the insurance. After my HR Manager spoke with several employees encountering issues, Entrust visited our offices for another meeting with all of our employees to help explain our benefits and, more importantly, our courses of action if we are encountering the problems I was encountering. They also provided an additional benefit on our plan for all employees, adding a group of "in network" providers at no additional cost to the employees. At this date I have not explored those options.
I have changed this rating form 1 star to 4 because the Account Executive for the Medical Helpline Advocates reached out to me personally and offered her assistance. She has been *very* helpful, speaking with doctor's offices on my behalf to help them understand how the company works and making arrangements with them to make them more comfortable accepting this very foreign new type of insurance. She has been able to put in exceptions for many of my non-covered prescriptions and give me clear answers on how the benefits will work to cover surgical procedures.
Now, my only drawbacks that keep me from rating this company at 5 stars are:
- Training opportunities for their staff: The representatives that came to the office to review our benefits assured me during both of our meetings that our surgery co-pays are limited to $XXX per procedure, when the Account Executive was able to explain more clearly that that copay is "per physician or per tax ID number". This means I may be required to pay the co-pay multiple times, up to our monthly maximum, if multiple physicians are in attendance and are not billing under a single tax ID number.
- The amount of effort that is required to make this insurance work for you: I feel that their customer service is incredibly comprehensive and that the advocacy group is actually interested in advocating for their members. But the fact that we have to contact a help line to reach out to an advocate, have them fight doctor's offices for acceptance, and request exceptions in our prescription coverage to cover basic medications is a level of labor I have not encountered with most insurances.
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this insurance plan is complete trash. worse than trash, really. expensive trash that i am locked into paying for every month.
i'm noticing now (too late) they don't even call themselves insurance. "3rd party administrator of health benefits" i feel like my employer bought into a scam.
it would have been cheaper to opt out and pay cash out of pocket for everything. none of my doctors are willing to work with this "insurance". 2 of them have told me "its not insurance, its just a discount card". please tell me why i'm paying for insurance, but i still have to pay "cash patient" prices or go to state funded clinics? everyone in the entire office is experiencing similar struggles.
"open network" sounds like rainbows and butterflies, until your preferred physicians refuse to work with this company. then "you can choose any physician you want!" turns into "you have to call every physician in town and ask if they are willing to take your scam of a discount card!"
i was told during the enrollment meeting that surgeries at our contracted hospital network (the worst hospitals in town) would never cost more than my copay regardless of how many physicians are involved. then after i'm enrolled i'm told that it actually IS per physician. 4 times as expensive as promised... only up to my MONTHLY deductible, of course. unless the hospital decides they want more money. then that's not covered by your deductible. that's on you, boo. last i checked that's not how deductibles work.
Entrust is located at 22322 Grand Corner Dr, Katy, TX 77494. This location is in Fort Bend County and the Houston-The Woodlands-Sugar Land, TX Metropolitan Area.
We have information on 281-368-7878, including Entrust Inc's address and background check reports with criminal records. Whitepages helps 19 people every second do reverse phone lookups , find people and get background checks , including public records , in order to make smarter, safer decisions.
Entrust Agencies Inc is located at the address 14701 Saint Marys Ln in Houston, Texas 77079. They can be contacted via phone at (281) 368-7878 for pricing, hours and directions. Entrust Agencies Inc has an annual sales volume of 501K - 999,999. .
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