| Address: | 8019 West Grand Parkway South #1015, Richmond, TX 77407, USA |
|---|---|
| Postal code: | 77407 |
| Phone: | (281) 232-5556 |
| Website: | http://www.britetouchcleaners.com/ |
| Monday: | 7:00 AM – 7:00 PM |
|---|---|
| Tuesday: | 7:00 AM – 7:00 PM |
| Wednesday: | 7:00 AM – 7:00 PM |
| Thursday: | 7:00 AM – 7:00 PM |
| Friday: | 7:00 AM – 7:00 PM |
| Saturday: | 8:00 AM – 5:00 PM |
| Sunday: | 9:00 AM – 1:00 PM |
I have been going to the location for the last year. The lady who ran the place from November 2017 until just a few months ago was excellent. She understood the importance of being familiar with her customers, greeting them by name, taking responsibility for the clothes, etc. Now the employees are clinically friendly. On Monday I went to pick up my clothes and they told me that there was a problem with the machines and that they would be late. I replied no problem, I will just come back tomorrow. I called to confirm my clothes were ready and they told me that they were. I called at 630 to tell them I was on my way, but may be there just a minute or two past 7. The lady replied that they closed at 7 sharp. I told her that I needed my suit because of an work engagement the very next day. I got there at 7:03 PM. The lady was gone. She wouldn't wait just a few extra minutes for me and the very next morning I walked into the shop in sweat pants just to pick up my clothes, drive back to my house, get dressed and walk into work much later than usual. I won't be back.
*****Update****
After my review, Mr. Lopez (manager) called and apologized for the way the incident was handled. He asked me to give them another try and provided me a credit. He then offered an alternative, such as offering to pick up and deliver my clothes to me to accommodate my long work hours. This was a free service he was starting up. I took advantage of the offer and have since loved it. I appreciate his business tact and efforts and have opted to remain a customer. Thank you Mr. Lopez.
We've been going to brite touch for almost a year now...i have had no complaints. They have always been on time havent lost anything and have done an excellent job on repairs..today i also am going to send my husbands shoes to be repaired there which makes it very convenient . A little pricey though but the price you pay for your time and keeping away from Interstate 10!
I've been going here since 2013 and have always been very happy with service and quality. There is a SUPER nice lady at front. My clothes are usually done in a few days and the dry cleaning is a good price I think. I try not to take my comforters here because for a King size it's about 40-50 but they do a fantastic job at cleaning out spots and making them smell awesome, also giving everything back in a plastic cover.
Brite Touch Cleaners #2 ... Brite Touch Cleaners #3. ... 281) 232-5556 (99 Parkway and Mason Rd. in KrogerShopping Center) Hours of Operation:
8019 W Grand Pkwy S Ste 1015, Richmond, TX 77407 (281) 232-5556
Phone, (281) 394-9700 · Address. 10605 Spring Green Blvd Ste 100; Katy, Texas 77494 . Brite Touch Cleaners, Katy, Texas. 3 likes. Dry Cleaner. We pick your Clothes ...
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