Pep Boys Auto Service & Tire - Formerly Just Brakes

• Anthony Hardeman
  
  
  (February 18, 2019, 6:47 am)

  Zanes Mike and the crew are the best! They live up to their word. I recommend this shop to all you will not be disappointed.
  The service from start to finish was flawless.

• Ashley Monk
  
  
  (January 1, 2019, 12:21 pm)

  Down in Galveston for a cruise when my car started overheating on the way back home. Turns out I had a hole in my radiator! Zain and the techs were great. They kept us updated as they were working on my car, they were professional, and very efficient. Because of their knowledge and great service we were able to get back on the road to Denton the same day!

• Samantha Reyes
  
  
  (October 19, 2018, 3:01 pm)

  My car has been functioning normally, thanks to the good maintenance services I do receive from these mechanics. Their prices are worth the good customer services they offer. I have no complaints at all!

• Receptionist 216
  
  
  (September 24, 2018, 12:22 pm)

  Fantastic service! My husband and I were traveling to Galveston when our truck had electrical issues. Googled the nearest Pep Boys and came to this location. Mike was super nice and detailed regarding issues with our truck. Our wait time for part to arrive was 30 mins. The crew was also nice. They fixed our truck and we were back on the road. I would recommend this location for fast service, reasonable prices and great crew. Thanks again Mike!!

• Elijah Spriggins
  
  
  (August 30, 2018, 9:33 am)

  Zane is amazing! He helped out tremendously the first time we stopped here. He was upfront about everything. His customer service was some of the best that I've ever received from a car maintenance business. You could tell that he had a good relationship with his crew as well. Zane and the overwhelming hospitality that we were presented with definitely deserves a 5 star rating. No matter what, we'll always be happy to do business here.
  
  Nonetheless, I can't say that for all managers and experiences there because we did have a bad experience this morning. My wife's tire was really low and she pulled in to have it checked on. She parked and was checking to see what happened to her tire and an older gentlemen came out side and immediately told her "Ma'am, could you park in the back, we don't open until 8 o'clock". I understand not being open, but I told my wife to go there because online it shows that they opened at 7:30am today. It was 7:21 at the time. I was also surprised that he didn't at the least ask her what was wrong since she was outside of her car worried, confused, and checking on it. It's an experience that I didn't appreciate, but I don't believe that one bad experience should downgrade the rating I give for this business.

Pep Boys Auto Service & Tire - Formerly Just Brakes... | Facebook

I normally have great experiences with Pep Boys and have had amazing service. That's it. I wish Homer didn't work for Pep Boys because he would have tainted my entire view of the company if not for Michael doing his best to profusely apologize for not being able to help me.

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