Polar Express A/C & Heating

• Brother Bill
  
  
  (March 29, 2019, 12:21 pm)

  This is a first class operation. Bruce came out, on time, and diagnosed my AC problem. A leaking Goodman coil. We scheduled to have it replaced. The crew showed up, they knew exactly what to do and was very efficient. Then Bruce came back to inspect the work. They did a great job.
  I can honestly say these guys were great and I would recommend them to anyone. When you hire people these days you never know what you are going to get. Get these guys and you will not be sorry.

• cjkatbruno
  
  
  (March 27, 2019, 11:04 pm)

  We had at least 8 different AC companies come out to fix and/or replace our AC unit and give an estimate. The range was from $7,000-$10,000. Polar Express was our last option before we resorted to financing a new system. Ben came out within the hour and fixed the problem for a fraction of the price. Our house is finally cool and right in time for summer. Ben is such a blessing...saved our family thousands of dollars! Cannot express how thankful we are! Thank you from the Gibson's!!

• Ryan Cox
  
  
  (February 28, 2019, 6:49 am)

  Ben and his crew are a rare find. They actually make quality repairs rather than trying to sell you a new HVAC unit. Excellent service and fair prices. Definitely recommmed Polar Express!

• S King
  
  
  (January 13, 2019, 1:40 pm)

  Professional, timely, easy to understand, treats you like a person, reasonable pricing. As a woman, I appreciated that I wasn't talked down to or patronized. Clear explanations were given, and I was able to observe the process. I've lived in Katy for 10 years, and I wish I had found this company earlier! Definitely have a dedicated customer in me, and I will recommend to anyone who needs HVAC services in the area.

• J P
  
  
  (November 19, 2018, 6:59 pm)

  I see a few customers who have given negative reviews, but I do not know who they were using. It surely cannot have been Polar Express. Within the last six months I have had to call them twice for issues with A/C and heating. Neither time did they charge me ANYTHING! Not even after I insisted! The first trip was for a clogged A/C drain line. The technician came out, worked for at least an hour trying to unclog the line. He used supplies/ tools which obviously the company purchased. He was unable to break the clog so he charged me NOTHING! All he asked was that we call them in the future for any issues. That impressed me, so today I had another issue and called them. My furnace would not light and it is getting cold out. I tried to troubleshoot myself, but failed to identify the exact issue. I called this morning and a technician showed up this evening. I explained what I had done, identified what I thought was the problem, and was ready to have repaired any issue it may have been. I honestly thought the gas valve had stopped working; an issue that could have cost upwards of $400-500. However, the technician looked at it, educated me about the system as he troubleshot it, and was able to get it working within 20-30 minutes. As I was walking to get my wallet, the technician told me to save my money and used it towards Thanksgiving! Even though he had fixed the issue, he was honest and very forthcoming about what the problem was. It was a simple loose/ corroded wiring connection. Other A/C and heating companies surely would have exploited the situation and made unnecessary repairs at a significant cost to me. Even with cash in hand ready and willing to pay for his time, he refused. He only asked for a handshake and to call them with any future issues! I am more than impressed with the services I have received from this company. I do not often write reviews, but I have to after this. My wife and children do not have to sleep in the cold tonight; all at zero cost to my family. I will be a lifelong customer after this year. From my experience this company does great work, but more importantly is also HONEST!

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