Caliber Collision

I am very happy and satisfied with the quality of work done on my car.

James who supervised the job was friendly and did everything that was needed to be fixed with utmost attention.
I had to wait to get the appointment but it was all worth it when you see the quality of work
Front desk lady was also very helpful.

The friendliness and helpfulness of the staff was great. The quality of work is phenomenal, however the communication on the status of my vehicle not so much. Apparently when they realized it wasn't going to be ready when they said they just stopped texting me with updates instead of letting me know it wasn't going to be ready! In addition the day they called to tell me it was ready I was not able to get a ride to the shop to pick it up for about 4.5 hours. When I walked in they then told me it wasn't ready!!! They said it was back in to be washed again and would be about an hour before ready. So I opted to go to my friends house where they said they would deliver it to me. 3.5 HOURS later, and after 2 phone calls, my vehicle was delivered! Very disappointing. I wasted an entire afternoon waiting on them and kept my friend from doing things she needed to do. It doesn't take 3 hours to wash a car...just be up front with customers. They will be more understanding than you think if they know what is really going on. Overall I was/am pleased with the work but the last day put a definite "black mark" on the entire situation.

Great service and communication. Professional and friendly. The team went above and beyond to make my car look like new.

James and his crew were phenomenal. I was rear-ended and didn’t have rental car coverage. After explaining the situation to them over the phone, they were very understanding and encouraged me to bring my car over to the shop to have it looked at. I knew they were incredibly busy and like most places in the area, had a long list of repairs and services to take care of. Despite how busy they were, Caliber worked diligently to ensure my car was repaired in a timely manner and went above and beyond every step of the way. They were super communicative, straightforward, and my car was returned to me looking better than ever. Caliber took what could of been a huge headache and made it a completely painless experience and left me feeling incredibly grateful for their services. I will return to them as a loyal customer again and again and sing their praises to anyone looking for a trustworthy, efficient, and upstanding repair shop.

Super clean, professional and friendly, keeping me updated along the way by text. Great work!