Gateway Pines

2/5 stars for pro-collect/gateway pines for reporting me to the credit bureaus years after i paid my move-out balance and did not owe pines anything

3.75/5 stars for my comfortable stay with a few issues but mostly satisfactory experience with pines

5/5 stars for how well ive been treated as an ex resident who left an honest and not always flattering google review.

Avg star rating: 3.6/5 so i rounded that up to a 4/5 due to my most recent and as pleasant as it can be experience.

************Updated review************

I loved the price
Location
Relatively new and upgraded feel
And the pool!

Also when i moved out and had my mail accidentally sent to them instead of my current address, they made sure to call me and let me know they had important docs for me.

From living here 2 years ago, i remember having a few issues:

1. At one point there were roaches in the breezeway but this was swiftly handled once reported.

2. One pool was always closed even though we paid for 2 to be accesible to residents.

3. Maintenance was not that qualified —this may have changed. My spouse and i both lived here in different buildings at the same time and both experienced poor outcomes for simple maintenance requests like a clogged sink or dishwasher. Jammed sink disposal shredder thingy lol…

4. Lastly its multiple levels, and no elevator! Also parking is scarce during the week and latenights.

BUTTT

Recently and the most pressing issue as i have since moved out from gateway but otherwise enjoyed my stay—was having them or the collection company they use report me (dropping my score 20 points) nearly 2 years after i had paid and resolved the move-out charges(i must have forgotten abt it in the chaos of moving but do not have a history of late or missed payments with gateway or any provider for that matter) idk if this is Procollects fault or Gateways…but this does affect my overall rating along with the issues i experienced. i loved the following actions from gateway once i informed them of my issue though:

1. They always answered—i hate when i call an office and cannot reach an agent. But i was always able to be assisted during this process.

2. I felt respected and heard, Chelsea made sure she let me know when i would here from her and what she could do to help me.

KEY/KEYS to your apartment home!
Ms Nina IS the KEY/KEYS to YOUR New Apartment Home here at Gateway Pines in Forney, Texas.

Ms Nina is the, the ONE person who can and will help you achieve your new home at Gateway Pines!

A FANTASTIC place to CALL HOME 🏡

This I KNOW personally, because I have called Gateway Pines MY Home since February, 2021

Vickie

I moved to gateway pines two years ago, and it was the best decision I’ve made. It was hard finding the right spot but everyone at Gateway pines made it an easy process. What sold me was how nice and friendly the staff was. I highly recommend Gateway Pines I can promise that you will not be disappointed.