Vape Escape

Redacted post: It’s amazing how quickly a situation can be resolved, when it is created due to miss understanding. Paul was unaware that this situation had played out how it did. He had a 3rd party handling the raffle and once this situation came to his knowledge, without a hesitation and with haste he reached out and rectified the situation. I’m genuinely taken back by how fast he handled it and owned it. Prior to this issue I was informed at how above the bar the customer service was, this represents that impression. Thank you. I’m grateful I can continue to purchase my products from your business, truly. Happy holidays!

Original post: Hosting a raffle on Christmas Eve and not allowing the individual an allocated time frame to return the call/message, especially on Christmas Eve, is bad practice. Especially when no time was given for the draw. Either the raffle was a scam in the first place, or a business owner has simply chosen to make an illogical, in human, decision. You gave the gift of disappointment, what a horrible thing to have to bring into the holiday. You should make amends and save a frequent customer that will easily bring you more profit in a year than simply forking out the funds to produce a secondary raffle prize. Redeem the situation, and move forward with respect.

UPDATE: The situation was resolved as I had received a phone call with a genuine apology from Paul -the owner of Vape Escape. He had assured me that he was going to solve this situation and he did just that by letting me know I would be receiving what I won.
PAST: I had an issue earlier this morning during a raffle. I was really upset because I was working and couldn’t get to the phone because I was currently driving for my job. When I called back I was told that the raffle winning was giving to someone else within a 20 minute time frame.

This is my new favorite vape shop! The selection and prices were great and the service was outstanding! Thanks Chris, you are an all-star!

Sparkling clean and friendly service. Great selection of vapes, CBD oils, liquids, gummies and handmade CBD truffles coming soon. Beautiful new vape bar also available inside. Don’t be shy, this is a very welcoming place! Will definitely return :)

Highly recommended place of business. We are fire victims and she was very helpful. All flavors taste great .Will definitely be back!