Service King Collision Rockwall (Now Crash Champions)

I was rear ended on I30 by another driver and ended up having to use my insurance since the other driver was uninsured. I was frustrated and confused by dealing with my insurance and walked into this service king after talking to about 5 other shops in the area. Natalie and the front desk attendant and all the other women at the shop that day were patient and explained everything extremely well. They also happened to be a Geico Rep shop. I immediately called my insurance and had my car towed there to start the process. Natalie kept me informed in the whole process by text and I was never left guessing about what to expect with my vehicle. My car was evaluated and submitted to insurance in about 3 business days which is absolutely crazy fast post Covid and eventually my car was totaled but they even stayed open past hours to allow me to clean out my car.

I cannot say enough how amazing Service King was for us. They repaired my 2022 vehicle three weeks prior to saying it was ready.

We met and all expected the parts for the vehicle could be a 4-6 month wait.

I had received an estimate from another shop who said it could be a year.

Their customer service, communication via their app which provides daily updates on text or email.

The vehicle looks great.

Satisfied customer.

My teen got in a small accident, so we took it to Service King Rockwall and they were amazing from the start. Dropped my car off on 6/20, got text updated throughout the entire process. Picked up my car on 7/1! looks like nothing ever happened. THANK YOU AGAIN to these great hard workers. Special thank you to Lucy, who was the one to check us in at Drop off and to Natalie who got us quickly finished out with pick up and even went above and beyond as we were leaving to make sure we were satisfied customers. Will definitely bring my vehicles back here for any needs in the future.

Did a great job! My bed and rear door got hit and run, they replaced both and looks new again! Even the picture of pick up looks like an advertisement! Very happy with the quality of the job. Only down side is that they left the bed liner extremely dirty from removing and installing the toolbox in the back, but nothing a wash can’t fix.