Bass Pro Shops/Cabela’s Boating Outlet Center

Super customer service! Everything explained well and all questions answered! Top notch staff!!

Long but good story.. We bought our Pontoon boat in Grapevine, but have always taken it to this location for service because we live in Mansfield. . Took it in for the first 200 hr check up. Had less than 50 hours but it was a year we had it so felt a good ideal, they had our boat for almost 2 weeks. Very next year we took in because we had water in the logs, they had for 3 weeks. 3 years ago I noticed the motor log had bolts loose and pulled through frame. Took it in and they fixed it under warranty had my boat for over a month and this was July. Summertime when you want your boat... So by the time we got it back we only had it out once briefly. Next year comes may/June and the motor starts messing up. We were told it had a fouled plug??? Remember we still have less than 200 hours .... so they kept it for 3 weeks to fix and I paid for the repair. Took it out on a couple of short trips because I told James that the motor was setting too low in the water. He said take pictures of it on the water while moving?.. so this year 2020. My family does a vacation every year with my boys (3) and their families and we decided to go to Lake Texoma and do Stripper fishing. Day 1 we got out on the lake and just tooled around for about an hour. Day 2 we got out and trolled for probably two hours and on the way back to the dock the motor started messing up. We thought maybe something got around the motor.. We checked it at the dock and seemed to run ok..so we pulled it out of the wateR and planned an early morning fishing trip the next day. Backed the boat out and it could barely have enough power to pull off the trailer. The ram was so steep that it kinda floated off and we tied to the dock put the boat in neutral to see if maybe something was clogged... nothing, now the boat stopped running completely and we had to pull back on the trailer by rope and wench. Our 5 days of being on the lake became a nightmare as far as the fishing trip went. So when we got back we took it in knowing we wouldn’t see our boat for a month, but (here is the reason for 5 stars) Jesse who must be new because I have never met him before took over. He found a fouled plug, same plug that fouled last time.... so he replaced the plug coils and I told him of how low the motor ran in the water , the pod issue and overall history. Between him and Hershel they agreed and raised the motor up on the pod. Oh and only had the boat a week. We took it out and it was much better but still ran a little low in the water so Jesse and said in the beginning if it did to bring it back and they would raise it another hole. We did and they raised it only had it a day!!! Apparently when they replaced the motor pod the welder put the motor at its lowest position. Now she runs like she did when we first bought her And even faster, we can trim it out to where she just scoots across the water like skipping a rock!! Thank you Jesse and Hershel! Y’all are the best!!