Watson Tile and Stone

Cannot say enough positive about Watson Tile and Stone. Because of our experience a couple of years ago with kitchen granite tops and tile, we selected them for renovation of bathrooms in our 35 year old home in North Richland Hills. Patsy, store owner, provides outstanding customer service. She is calm, friendly, follows up to check on work progress, answers questions, however small, and has good taste about types of materials and color. Patsy takes care of scheduling the plumbers and any other project related work. Angie, her daughter and the designer, does project estimates and returns to follow-up, as needed. With a gift for color and design, she is patient and helpful. We knew we wanted to replace the original bathtub and tile in one bathroom and replace carpet with tile in our master bathroom. When I asked Angie in jest what people did with often useless bath tubs in the master bathroom with showers, she said that they were doing a lot of "aging in place" remodeling, including walk in showers. Although this was an unplanned expense, it was one of the best decisions we have ever made! We even chose a doorless design. The tile "Master," Louis is a skilled and friendly hard worker. It says something about him and Patsy that he has worked for her so many years. The walk in shower option included tapping off the plumbing in the existing shower and converting the space into a closet with three shelves. In our case, this meant an extension of my existing closet. Louis read my mind in recommending shelf placement. Cilensio installed the tile in the second bathroom tub and Louis oversaw the work of an assistant in the master bathroom. I have recommended Watson to several people, finding out that often Watson has a better cost for the quality of the work and the service you receive! I highly recommend Watson.

Watson Tile installed three new slabs of granite in our kitchen. From start to finish Patsy, her daughter and their installers did a fantastic job replacing existing dark granite with beautiful and much lighter granite. From start to finish Patsy was professional as were her installers. I was able to pick out my own slabs. Patsy had everything timed perfectly and efficiently. Her vendors were excellent and cleaned up after themselves. I highly recommend Watson Tile not only for the quality experience but for the pricing as well.

I had great experience with Watson Tile and Stone for my bathroom remodeling. Chris was my main contact from start to finish. He is super friendly and responsive. The owner, Bob, has made sure I was happy with the work every step of the way. He even offered to redo the work if I am not fully satisfied at his cost. This company is definitely on my go-to list for future remodel projects.

Prior to contracting for the work, the folks at Watson Tile and Stone worked very hard with us to meet our budget and ensure we would be happy with the result.. Their work was excellent, and completed around our schedules. We got exactly what we wanted and at a very fair price.

Some additional detail: We wanted a master bathroom remodel to improve our chances of staying in the house longer rather than moving to a retirement facility. We also hoped to increase closet space, but had a very strict budget based on our pre-arranged financing. We prepared a rough floor plan and requested bids from 5 suppliers. Only 4 actually came and submitted a bid. There was almost 50% difference in cost and there was not sufficient detail to compare what we would actually be getting. We decided to look further and found Watson Tile and Stone. Prior to turning in their bid, they spent considerable time with us looking at our existing bathroom and closet area, helping select the exact material and colors that we wanted and finding the best price on those, and turning in a specific line-item bid so we could purchase and furnish certain items (like bathroom faucets) ourselves if we wanted to. They told us which sub-contractors they planned to use and we were able to talk with each before giving the go-ahead. For one part of the work, we decided to use a sub which we had worked with before, and they were fine with that. It took quite a bit of our time and Watson's before we had a contract, but we felt that they really cared about the job and not just the money.

Very satisfied with the work done by Watson Tile and Stone. Will use again. The Granite and tile work was excellent in our remodel.