Restoring Hope Counseling & Consulting, PLLC

This review is only directed towards the initial phone conversations to get my account set up with Allison Hayes, and then an initial client consultation with Allison Moore.

Allison Hayes was professional, patient, and responsive to get our initial appointment scheduled. 5 star! The interior decoration was pretty. 5 star!

However, our first and only appointment with the therapist Allison Moore was underwhelming. It was a 90 meeting that cost $225. The purpose of the call was to "get to know our child". However, she spent over 50 minutes reading documents that we had previously read and was required to sign prior, and she knows this is repetitive and continued to read the documents anyways. It is a very bad look. Not only this is a huge waste of our time, and money, but also demonstrates a lack of trust and respect from provider to patient, which in turn will destroy trust from patient to provider. Only 40 minutes were left to discuss our child and the child's needs. However, her line of questioning seems erratic and did not follow any tight logic in my opinion. In my untrained opinion, she seems to ask about random things.

At the end of the meeting, there was basically 0 expectation provided from the provider, other than "I don't have a magic wand" and "Play therapy takes time". We were prompted to setup follow up appointments anyways.

It was not until after the initial appointment, when I asked for a super bill for insurance, Allison Moore disclosed that she thinks our child does not meet the bar for play therapy. Then why did she still ask us to set up follow up appointments in the first place? Had I stayed a self-pay patient and do not introduce insurance regulations, would we have been kept by her as a play therapy patient even though our child's needs do not meet the bar? Makes one wonder the true motivation behind this inconsistency. Giving Allison Moore the benefit of doubt, I only marked down 1 star. However, I canceled our follow up appointment and will not be back.