Brookdale Northwest Hills

The staff at Brookdale Northwest Hills is so incredible and truly care for each of their residents. I would recommend Brookdale to any family in the Austin area who are looking for a wonderful place for their loved one to live.

This place is amazing. Not at all what I expected in Senior Living. The staff are all very will trained, kind and caring. My mother is very well taken care of and when I visit every single person who works there knows her name and you can see how happy she is to be there by the smile on her face. The dining staff know what her favorite meals are and will make suggestions when she is confused by the choices. There are care staff that will bring her chocolate when she is feeling low. My only complaint is the main nurse. She walks around with a frown on her face most of the time and my limited interaction with her has been very negative. Other than that it is a GREAT facility with amazing staff. I recommend highly.

I moved my mother from San Antonio to Brookdale Northwest Hills in November 2018 after my father died so she could be closer to me. I was fortunate to have a friend who worked there and whose opinion I highly valued, so I felt an additional sense of security about my decision. I visit often at different times of the day and can say there's never been a time that I observed anything that caused me a moment of concern about the facility, staff, or my mother's care. Just the opposite, I marvel at the patience, kindness, and competence of the entire staff. It's also nice to see familiar faces in an industry that typically has a high turnover, most of the staff at BNW has remained the same. The effort everyone puts into making life enjoyable for the residents is heartwarming, they put on so many wonderful events. Another thing that makes BNH stand out is the Harmony Enrichment Group, a program for residents who need a little extra social engagement and support due to cognitive decline and/or mobility issues. I'm so impressed with this group, the leaders really get to know the residents and create a sense of community and belonging. They go on field trips, do cooking activities and crafts, arrange flowers for the dining tables, and eat together in the dining room. It has made a tremendous difference in my mother's frame of mind and her ability to adapt to her new environment.

Brookdale NW Hills is the kind of place where you always can rest assured that your loved ones there are well taken care of. Live in the moment, treasure each day and share the kindness.

I have worked for Brookdale for almost 7 years, most of them at this community. From my first day here I have been so impressed with the compassion, respect, excellence and integrity the staff, the residents and their families impart. I love working in a place full of happy and well cared for residents and staff. The families are involved and attentive, and not just with their own family. There is a great sense of community.