Lexus of Lakeway

I luckily live right between the Lakeway and Austin locations. I'm kicking myself for not going to this one from the get go. They provide the quality of service luxury vehicle owners deserve. Kristi in the Service Dept went wayyy above and beyond. Appreciated everything!

We experienced exceptional customer service from Lexus Product Specialist, Brianna Y. during the purchase of an RX 350 at Lexus of Lakeway. Brianna assisted us with test driving an array of vehicles. We chose to wait a few weeks before making a selection. During the interim, Brianna maintained contact with us. The Lexus of Lakeway General Manager, Ryann D. also checked in with us. Late one evening, we contacted Brianna via email to schedule an appointment for the next morning. Brianna responded to our email that evening and scheduled an appointment the next day as we requested. That morning, we finalized our first purchase from Lexus of Lakeway. The management team offered us a reasonable trade-in value for an older non-Lexus vehicle. We also wish to extend accolades to Lexus of Lakeway Financial Services Consultant, Tina M. Tina was professional, personable, knowledgeable and patient with us during the vehicle financing/closing process. She also explained several warranty coverage options in detail. The process was effortless for us. Brianna presented the key fobs to us as we approached the vehicle delivery suite, where the vehicle was adorned with a signature red bow! Brianna also offered us a tutorial on several of the advanced features of our vehicle and synchronized it to one of our cellular telephones.

We are excited about our purchase at Lexus of Lakeway! Thank you, Brianna Y. and Tina M. for your professionalism, technical expertise and commitment to providing a customer experience that is stellar and outstanding!

Never had an issue. Thank you Chase for your assistance. Excellent service from start to finish.

Never dread getting my car serviced here, honest, professional, and they always give you a good estimate of how long the service will take.