H & H Auto Repair

One of our cars needed a new alternator (at least we thought) and I called a few shops about bringing in our own part and pricing and I couldn’t get any shop to even offer help until we called H&H auto. My first interaction was with a technician who happened to answer the phone. He answered general questions about the work being completed and my ability to provide the part and gave me feedback on it. I called back later to go over pricing with the ladies in the office and they are amazing. They provided me pricing, scheduled an appointment and let me know if our part came in early, give them a call and they could see if they could work us in early.

The day of the repair was slew of bad luck for us but the ladies at the front and the technicians were amazing. They were understanding when we were late due to the car not starting and having to be towed. They ensured us they would do everything they could to get the car fixed today. They found additional issues while there and the battery was bad. I let them know I was sure it was under warranty and was getting ready to call AutoZone but the ladies in the front offered to do it and got on the phone with AutoZone and got the battery replaced for us. They stayed late to ensure the car was completed that day and the technician that we spoke too gave us information on the sound system in the car and recommendations on things that should be on our radar to fix. It wasn’t pushy or just a “I’m saying this so you need to get it done”. He had the knowledge of cars and of the type of car and common replacements.

Not one person in this business had to provide us with this level of customer service. They went above and beyond because they care about what they do and their customers. We were first time customers this time but they have won us as a customer for life and we’re recommending them to all of our family and friends.

Best customer service by far. The tech that worked on my truck was awesome and very helpful. Definitely would go back

Honest and efficient service! They serviced my car after my car decided to have a total breakdown. They were friendly, honest and quick with the work. They were consistently contacting me with updates and the pricing was way under other auto shops in the area. Thank god for their help, I'm not going anywhere else again.

Wow! What can I say, but THANK YOU SO MUCH! My family and I were heading back from vacation in Austin, and our car began to overheat on I35. They came out and met us on the interstate around noon to help us get the vehicle to their shop! They helped us get to their shop and then proceeded to diagnose and fix it all within 7 hours. They stayed after their closing hours on a Friday night to help us! We are forever grateful for the kindness! They even told us about some other repairs our car needed when we get back home and told us the price we should pay for those repairs! Seriously you all are angels!!