| Address: | 9510 Lee Hwy A, Fairfax, VA 22031, USA |
|---|---|
| Postal code: | 22031 |
| Phone: | (703) 385-8899 |
| Monday: | 10:30 PM – 12:00 AM |
|---|---|
| Tuesday: | 12:00 AM – 5:30 PM, 10:30 PM – 12:00 AM |
| Wednesday: | 12:00 AM – 5:30 PM, 10:30 PM – 12:00 AM |
| Thursday: | 12:00 AM – 5:30 PM, 10:30 PM – 12:00 AM |
| Friday: | 12:00 AM – 5:30 PM, 10:30 PM – 12:00 AM |
| Saturday: | 12:00 AM – 5:30 PM, 10:30 PM – 12:00 AM |
| Sunday: | 12:00 AM – 5:30 PM |
I am so impressed by the customer service here. I had posted a very negative review after my engagement ring, which I had for less than 5 months and am very gentle with, lost a stone.
Brilliant Earth actually reached out to me after seeing the review and informed me that they would replace it free of charge. What's more, when I called after a few weeks to make sure I would get the ring in time to go out of town for my engagement party, they were very accommodating of the time crunch. I picked the ring up today and they even had it cleaned.
Everyone I spoke with was professional and understanding. I was disappointed that the ring lost a stone after only 5 months of gentle use, but the Brilliant Earth team has been so helpful and great to work with! Thanks for everything.
Add：No.1 Anju Jiayuan Suizhong County,Huludao City,Liaoning Province,China Tel：86-429-6160888 Fax：+86-429-6189133 Email：reneshi@goldenbaytrading.com CopyRight © 2019 Liaoning Dongdaihe Golden Bay Trading Co., Ltd. ICP filing number： 辽ICP备12452623号.
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Company Profile: Since 2008,our company LIAONING DONGDAIHE GOLDEN BAY TRADING CO., LTD(China plywood, film faced plywood exporter) have been gradually transferred our business from import & export wood products to diversity trade services in providing building materials,seafood...
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Company Profile: Since 2008, our company LIAONING DONGDAIHE GOLDEN BAY TRADING CO., LTD have been gradually transferred our business from import & export wood products to diversity trade services in providing building materials, seafood, machinery, swimwear...